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Unread 02-15-2009, 09:12 AM   #1
191727
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Default Is voxalot service down?

Since this morning, none of my voxalot accounts are working. I get dialtone but when dialed get only busy tone. My internet and other voip services works well. Could the mods please check it? Thanks in advance!

* I am using EU server.
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Unread 02-15-2009, 09:34 AM   #2
alenxadros
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Default

Having the same issue since this morning.
My Siemens C470 can't connect to voxalot
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Unread 02-15-2009, 09:59 AM   #3
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Yes, the eu server is down sinse 07:52 (+0100).

I changed to us and it works.

But the service page say: Service Status
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Unread 02-15-2009, 10:00 AM   #4
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Default EU Server down

Yes, EU Server (on Leasaweb) is down.
I get the following tracepath:

cagomes@cagomes-laptop:~$ tracepath eu.voxalot.com
1: cagomes-laptop.home (192.168.1.152) 0.186ms pmtu 1500
1: sagembox.home (192.168.1.1) 8.143ms
1: sagembox.home (192.168.1.1) 7.902ms
2: sagembox.home (192.168.1.1) 7.800ms pmtu 1492
2: no reply
3: dial-b1-174-61.telepac.pt (194.65.174.61) 72.345ms
4: lis1-br1-gi-12-0-0.cprm.net (195.8.0.174) 28.792ms asymm 7
5: lis1-cr1-po0-0-4-0.cprm.net (195.8.0.73) 29.532ms asymm 8
6: lon2-cr1-po12-0-0.cprm.net (195.8.0.74) 61.135ms asymm 9
7: ten4-0.lon.leaseweb.net (195.66.225.56) 74.390ms asymm 10
8: tenge1-0-0.r2.sbp.leaseweb.net (62.212.95.146) 72.571ms asymm 11
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Too many hops: pmtu 1492
Resume: pmtu 1492

This is a Leasaweb problem where the EU Voxalot server is allocated.
Regards,
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Unread 02-15-2009, 12:20 PM   #5
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Default Very bad

Hi all,
Very bad that Voxalot can't install load balancer. If EU server breakdown then next server should come in automatically. Now i have 3 friends connected to EU server, they will not be able dial untill I change theire server. This problem shoould have fixed urgently. Voxalot can't be trusted for professional services.

Regards.

majo
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Unread 02-15-2009, 01:11 PM   #6
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Ah, this would explain alot. I just rebooted my PAP2, checked all connections and rebooted the router and modem and couldn't figure out why I couldn't get a dialtone yet my N95 connected to my Betamax service direct no problem...
Hope the US server works with the Betamax providers?
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Unread 02-15-2009, 01:15 PM   #7
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excellent, the US server works perfect inbound and outbound so I might just stick with that now, unless there's any noticeable benefit being on the EU one instead (when it's working)?
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Unread 02-15-2009, 01:20 PM   #8
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@MarTYP

Quote:
Originally Posted by martyp View Post
Hope the US server works with the Betamax providers?
Yes, only change the server to us in "Member Details".

Testet with SMSDiscount, VoipCheap, JustVoip, VoipDiscount, VoipBusterPro.
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Unread 02-16-2009, 11:19 AM   #9
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Default

As advised in a previous post, our service provider (LeaseWeb) is currently experiencing problems. A support ticket has been raised and we will advise once things are operational again.

We apologise for the inconvenience.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
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