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Voxalot Support Support for the Voxalot service. |
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02-15-2009, 09:12 AM | #1 |
Member
Join Date: May 2007
Posts: 74
Thanks: 94 Thanked 6 Times in 6 Posts |
Is voxalot service down?
Since this morning, none of my voxalot accounts are working. I get dialtone but when dialed get only busy tone. My internet and other voip services works well. Could the mods please check it? Thanks in advance!
* I am using EU server. |
02-15-2009, 09:34 AM | #2 |
Junior Member
Join Date: Nov 2008
Posts: 3
Thanks: 1 Thanked 0 Times in 0 Posts |
Having the same issue since this morning.
My Siemens C470 can't connect to voxalot |
02-15-2009, 10:00 AM | #3 |
Senior Member
Join Date: May 2008
Location: Portugal and Brazil
Posts: 107
Thanks: 7 Thanked 26 Times in 21 Posts |
EU Server down
Yes, EU Server (on Leasaweb) is down.
I get the following tracepath: cagomes@cagomes-laptop:~$ tracepath eu.voxalot.com 1: cagomes-laptop.home (192.168.1.152) 0.186ms pmtu 1500 1: sagembox.home (192.168.1.1) 8.143ms 1: sagembox.home (192.168.1.1) 7.902ms 2: sagembox.home (192.168.1.1) 7.800ms pmtu 1492 2: no reply 3: dial-b1-174-61.telepac.pt (194.65.174.61) 72.345ms 4: lis1-br1-gi-12-0-0.cprm.net (195.8.0.174) 28.792ms asymm 7 5: lis1-cr1-po0-0-4-0.cprm.net (195.8.0.73) 29.532ms asymm 8 6: lon2-cr1-po12-0-0.cprm.net (195.8.0.74) 61.135ms asymm 9 7: ten4-0.lon.leaseweb.net (195.66.225.56) 74.390ms asymm 10 8: tenge1-0-0.r2.sbp.leaseweb.net (62.212.95.146) 72.571ms asymm 11 9: no reply 10: no reply 11: no reply 12: no reply 13: no reply 14: no reply 15: no reply 16: no reply 17: no reply 18: no reply 19: no reply 20: no reply 21: no reply 22: no reply 23: no reply 24: no reply 25: no reply 26: no reply 27: no reply 28: no reply 29: no reply 30: no reply 31: no reply Too many hops: pmtu 1492 Resume: pmtu 1492 This is a Leasaweb problem where the EU Voxalot server is allocated. Regards, |
02-15-2009, 12:20 PM | #4 |
Senior Member
Join Date: Jun 2006
Posts: 115
Thanks: 32 Thanked 20 Times in 18 Posts |
Very bad
Hi all,
Very bad that Voxalot can't install load balancer. If EU server breakdown then next server should come in automatically. Now i have 3 friends connected to EU server, they will not be able dial untill I change theire server. This problem shoould have fixed urgently. Voxalot can't be trusted for professional services. Regards. majo |
02-15-2009, 01:11 PM | #5 |
Junior Member
Join Date: Dec 2008
Posts: 19
Thanks: 9 Thanked 0 Times in 0 Posts |
Ah, this would explain alot. I just rebooted my PAP2, checked all connections and rebooted the router and modem and couldn't figure out why I couldn't get a dialtone yet my N95 connected to my Betamax service direct no problem...
Hope the US server works with the Betamax providers? |
02-15-2009, 01:15 PM | #6 |
Junior Member
Join Date: Dec 2008
Posts: 19
Thanks: 9 Thanked 0 Times in 0 Posts |
excellent, the US server works perfect inbound and outbound so I might just stick with that now, unless there's any noticeable benefit being on the EU one instead (when it's working)?
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02-15-2009, 01:20 PM | #7 |
Junior Member
Join Date: Jun 2007
Location: Neuhäusl, Bavaria, Germany
Posts: 15
Thanks: 3 Thanked 11 Times in 6 Posts |
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02-15-2009, 09:59 AM | #8 |
Junior Member
Join Date: Jun 2007
Location: Neuhäusl, Bavaria, Germany
Posts: 15
Thanks: 3 Thanked 11 Times in 6 Posts |
Yes, the eu server is down sinse 07:52 (+0100).
I changed to us and it works. But the service page say: Service Status |
02-16-2009, 11:19 AM | #9 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
As advised in a previous post, our service provider (LeaseWeb) is currently experiencing problems. A support ticket has been raised and we will advise once things are operational again.
We apologise for the inconvenience.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
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