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Voxalot Support Support for the Voxalot service. |
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02-11-2007, 01:55 AM | #1 |
Junior Member
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Echo Ok but cannot dial out
Hy to all,
I'm experiencing a strange problem which seems related to my phone/router and voxalot combination: Samsung WIP 6000M, Netgear RangeMax DG834PN. Problem is (When phone is registered to voxalot): - Calls to *600 (echo) work fine, - Calls from/to voxalot numbers can be received but not dialed (other party's phone does not ring) but if they call me everything works. - Calls through voxalot using my registered providers cannot be dialed (other party's phone does not ring) But if I register my phone directly with voipcheap everything works fine. Even more strange: if a friend of mine (same SIP phone, different router, same Internet Provider) sets up my voxalot account into his phone, everything works!!! (So provider setup and dial plans of my voxalot account must be ok) But if I use his account settings the problem is the same. Setting up Xlite on my PC on voxalot works fine, even with Win XP SP2 firewall activated! Note: this behavior remains unchanged either with or without port forwarding on the router. The rules forward port 5060..5070, 49648 (UDP/TCP) to my SIP phone local fixed IP address. (Anyway I'm not sure that these are the only ranges and type of protocol that need to be forwarded...please if anyone knows exactly which port are to be forwarded, tell me please ) The router log does not report any "strange" blocked packets with the exception of some matching of port forwarding rules (when they are activated) on port 5060 and port 49648. I'm blocked: the only experiment left to me is to go tomorrow to an house of a friend of mine and to try with his internet connection and his Belkin router!!! Please, give me some hints to try to understand whre the problem is and how I can solve it. Thanks in advance, Luca |
02-11-2007, 03:02 AM | #2 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Hello Luca,
Please PM your 6 digit account and I will see if I can help.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
02-11-2007, 10:41 AM | #3 |
Junior Member
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Ok, thanks Martin.
My 6 digits account is 230663. Luca |
02-11-2007, 07:37 PM | #4 |
Junior Member
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Small situation change
Hi to all,
just a small situation change : - Now it seems that I can dial out just voxalot numbers. Anyway I don't hear any ringing tone but other party can answer and we can talk OK. Everything else (especially no dialing out to other numbers, through dialing plan) remains. Please, help me. Regards, Luca |
02-12-2007, 02:55 AM | #5 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Hello Luca,
Your dial plan entries look ok. It looks like you have setup: 1<number> => Provider 1 2<number> => Provider 2 Can you try dialling the following numbers and report success/failure: - *600 - 600 - *393612 - *010<VoXaLot Number> Thanks.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
02-12-2007, 06:09 AM | #6 |
Junior Member
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Test Results
Hi Martin,
here are the results of the tests: *600 = OK. Always working. 600=nothing happens, no rings, no voice, phone is trying to place the call forever *393612=nothing happens, no rings, no voice, phone is trying to place the call forever. Subsequent test: no ring no voice but it seems (from the phone display) that the call begins. 393612= Three, four tests: I hear "...a, m thousand seven" (I think I'm hearing a time announce but I miss the beginning) just once. Othertimes nothing happens. *010230663= OK, (I connect to my voice box, as I'm using the same line to call, and leave messages) More - After I left myself a message, my phone notified it to me. - *500=Ok, Everything works fine. Always. - 230663=Nothing. (May be it's just because I'm calling from the same number. Nonw it's too early to call friends!) I'm really confused. Thanks in advance. Regards, Luca |
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