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06-10-2009, 07:49 AM | #1 |
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Join Date: Dec 2008
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FUP exceeded after reconfiguration ATA
Yesterday I had to reconfigure my ATA. All settings are the same and I kept the same IP address. But all of a sudden I get FUP exceeded messages from SMS-discount when dialing free destinations.
Has Voxalot changed ip addresses with the new eu-cluster? And could it be that came effective when registering again on my Voxalot account? Or is there something else that could have caused this? Any ideas on how to repair this? Regards, Emile. |
06-10-2009, 09:32 AM | #2 |
Join Date: Feb 2006
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IP addresses have not changed. However, there is a new EU proxy. It could be that Betamax need to add this proxy to their "whitelist".
I will send a PM to one of their reps and ask the question.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
06-10-2009, 09:42 AM | #3 |
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I see that my device is registered to *010<member-id>@194.110.67.221. Before that was *010<member-id@85.17.19.195 I believe?
Could that be it? Thank you for looking in to it, Martin! |
06-10-2009, 09:45 AM | #4 |
Join Date: Feb 2006
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Yes that is the new proxy. I will advise when I get a reply.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
06-10-2009, 09:58 AM | #5 |
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Join Date: Dec 2008
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Switching to the us-cluster makes the FUP exceeded messages disappear. So I think adding the new eu-cluster to the betamax whitelist (didn't even know that there was one :-)) will work.
I will wait on your answer before switching back. Thanks again! |
06-10-2009, 12:25 PM | #6 |
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all free destinations show FUP exceedence
Hope the problem's resolved soon.
Every single Betamax call (all clones) is charged at this moment.. Thanks! |
06-16-2009, 02:46 PM | #7 | |
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Location: Oregon, USA
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Quote:
proxy01.eu1.voxalot.com = 85.17.19.194 proxy02.eu1.voxalot.com = 194.110.67.221 |
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06-17-2009, 12:49 AM | #8 |
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Join Date: Feb 2009
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Hello,
I am facing the same issue here i have lot's of free days in my betamax account but now getting charge for every call to FUP while using PBXES does any one has any solution for this any help is apprecated thanks |
06-17-2009, 06:51 PM | #9 |
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Join Date: Oct 2007
Posts: 141
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I got FUP exceeded for 2 calls on 15th June at approx 16:30 (GMT+1). A call 10 minutes earlier was free. ok again now on 17th. Using us.voxalot.com
Last edited by chatalot; 06-17-2009 at 06:53 PM. |
06-24-2009, 07:47 PM | #10 |
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Join Date: Jul 2007
Posts: 13
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Just today I discovered the issue with FUP. Its already june 24th and still not solved. Are those guys at Betamax on a 3 month vacation?
Good that registering at proxy01.eu1.voxalot.com solved the issue for me. Which is a good solution for the time beeing. |
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