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Voxalot Support Support for the Voxalot service. |
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03-25-2008, 04:56 AM | #1 |
Junior Member
Join Date: Mar 2008
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Voxalot line2 on SPA1001 suddenly dead...
I have Voxalot on LINE2 of my SPA1001 and has been working great. I have even been considering account upgrade, get DID and dump Broadvoice on my primary LINE1. But since about a week ago I can't make calls via Voxalot anymore. Sipura shows the registration is OK but I can't do echo test or access voicemail, line always busy. I also can't access to other providers registered with Voxalot. I haven't changed anything in my sipura configuration, Broadvoice still works just fine. I don't see how I can troubleshoot it, anybody can give me a hint? Has Voxalot changed something?
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03-25-2008, 01:40 PM | #2 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
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Quote:
Has anything changed in the way your ATA hooks up to the internet: -A new router or new router setup for example? Also, I don't remember but I believe the SPA1001 can be setup to have STUN configured (it wouldn't hurt to set it up) See Hardware Configuration Settings - Voxalot FAQ for some setup suggestions |
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04-02-2008, 11:45 PM | #3 |
Junior Member
Join Date: Mar 2008
Posts: 2
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I started with powercycling SPA, changed STUN on/off and different servers, nothing works. I can't reach voxalot and the line looks registered. My other VOIP line on SPA1101 works fine as always. I am out of ideas, have to try other service, I guess I can't expect more than what I pay for.
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