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Voxalot Support Support for the Voxalot service. |
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#1 |
Senior Member
Join Date: Sep 2006
Location: W.Yorkshire, United Kingdom
Posts: 128
Thanks: 3 Thanked 2 Times in 2 Posts ![]() |
![]() For last three days all calls via voxalot have been subject to FUP. I have 87 days as free days. The odd one or two calls are free but most have been charged.
Last edited by 441516; 09-09-2011 at 03:49 AM. |
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#2 |
Member
![]() Join Date: May 2008
Posts: 39
Thanks: 1 Thanked 6 Times in 5 Posts ![]() |
![]() The fault rests solely on Betamax, and how they calculate the Fair Usage Policy. Betamax calculates the fair usage policy by IP address, not by account. So if there is a multiple amount of people using Betamax on Voxalot, those FUP minutes quickly evaporate when spead amongst multiple Voxalot users that have separate Betamax accounts as a Voxalot Voice Service Provider. That is a rather crooked way for Betamax to do it, but that is the way they do it.
Voxalot is not passing the real IP, because it that is not what it does. It passes it's own IP, because that is what the voice service provider is registered to. I cannot see why Voxalot should jump through substantial technical hoops to satisfy one substandard VOIP carrier. I would complain to Betamax, but their past solutions was just to block Voxalot. Betamax has had a history of dodgy dealings. I would personally not deal with such a company. As Voxalot is not getting any compensation for this so called arrangement, there was no actual agreement. This mess rests solely on Betamax. |
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#3 |
Junior Member
Join Date: Oct 2010
Posts: 4
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() I am using the Voxalot proxy servers, but all calls with Voipbuster are paid (FUP exceeded on IP).
VoIP Provider: Betamax - Voipbuster.com (port 4060) Connected using: Sipura SPA-3000 Tested Voxalot Servers: proxy01.us1.voxalot.com - FUP exceeded on IP proxy02.us1.voxalot.com - FUP exceeded on IP proxy01.eu1.voxalot.com - FUP exceeded on IP proxy02.eu1.voxalot.com - Unable to make a call proxy01.au1.voxalot.com - FUP exceeded on IP I have the following questions: 1 - Is there are way to avoid the "FUP exceeded on IP" problem when i use Voxalot in combination with Voipbuster? 2 - And why is the Voxalot proxy server not setup as transparent? Last edited by audebruin; 10-16-2011 at 03:27 PM. |
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#4 |
Member
Join Date: Jul 2008
Posts: 49
Thanks: 4 Thanked 10 Times in 9 Posts ![]() |
![]() Hi audebruin,
There was once an agreement between Voxalot and Betamax to "play nice". So no more FUP exceeded entries until Betamax changed servers and the FUP messages were there again. Many users contacted the Betamax "support team" ![]() I while ago I came across a solid alternative to Betamax: FastVoip, based in the Netherlands and owned by Tulip Solutions. I've had no FUP problems since I started using FastVoip... Zoe Last edited by zoemcalister; 10-17-2011 at 01:11 AM. |
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#5 |
Junior Member
Join Date: May 2010
Posts: 12
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() I thought that this was resolved with the agreement between Betamax and Voxalot. In my naivety I didn't look at my account page for several months and now I have almost zero credit left. Dozens of FUP exceeded messages....
Why oh why can't they solve this... is it on purpose? |
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#6 | |
Member
Join Date: May 2009
Location: Canada
Posts: 81
Thanks: 14 Thanked 6 Times in 5 Posts ![]() |
![]() Quote:
And one more think I can't find on their website > how many free days do you get when buying credit, I can't find any reference on that. Last edited by Corbu'; 10-23-2011 at 05:32 PM. |
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#7 |
Member
Join Date: Jul 2008
Posts: 49
Thanks: 4 Thanked 10 Times in 9 Posts ![]() |
![]() I can't be a 100% sure of course. Maybe Betamax/Delmont decided they needed a service with a friendlier face, I don't know. But the company is definitely in the Netherlands.
FV does not use the same database with user names as Betamax/Delmont does. I registered a username I had used once with Betamax. The list of resellers, I can reach from my FV account, is a short one, only 7. Four of them I recognized being also a Betamax reseller. Perhaps they all are... When I bought credit, from Hanstel, I noticed I had to follow another "path" than for the other brands, to make the payment. Ok, these hardly provide solid evidence for FV being another brand. Anyway, for now, I'm glad I don't see the FUP exceeded entries anymore. And the free days: I got 120 for €10 credit. |
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#8 |
Member
Join Date: May 2009
Location: Canada
Posts: 81
Thanks: 14 Thanked 6 Times in 5 Posts ![]() |
![]() Thank you so much, I will register with FV tomorrow, it seems that they are indeed different than the other Betamax/Delmont clones.
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#9 |
Junior Member
Join Date: May 2010
Posts: 12
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() But how strange that they don't mention how many freedays you get with FV! Neither do they list what their free use policy is (with Betamax it's usually 300 minutes per week per IP). They only mention rates, and the one that are free have a * next to them, but point to nowhere... at least the Betamax providers provide all necessary information up front.
FV makes a shady impression. It would be nice to know with whom they are affiliated exactly. Are they using their own servers, PSTN trunk hardware, etc? |
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#10 | ||
Member
Join Date: May 2009
Location: Canada
Posts: 81
Thanks: 14 Thanked 6 Times in 5 Posts ![]() |
![]() Quote:
With all the Betamax providers, I would put my verified phone in +countrycode format under the "From User" tab and it worked every time. This doesn't apply with FastVoip though, as soon as I do that I can't dial out. Right now it only works without caller id and it is a bit inconvenient. Quote:
*Calls to phones and mobiles are included in your subscription subject to a fair usage limit of 10,000 minutes per user per month, with a maximum of 6 hours per day. Also, no more than 50 different numbers in total can be called per day." Not to bad I'd say .... Last edited by Corbu'; 10-26-2011 at 12:56 PM. |
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