Quote:
Originally Posted by grenadine
Hello,
I have voxalot registered to a provider 3starsnet which has my DID.
C450IP <----> voxalot <----> 3starsnet.com (DID)
This has been working fine for weeks, since today I am not receiving calls.
Callers to my DID get "the person at extension .. is not available"
Callers to my voxalot number get through and all works fine.
On the voxalot web I can see that 3starsnet is active and registered.
I tried unregistering and re-registering, no change.
On the call log of 3starsnet I can see the failing incoming call
On the call log of voxalot I cannot see it
What is happening and how can I fix this?
thanks
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I would check the following:
1. If you register with 3starsnet.com directly via the ATA (no VoXalot involved) can you receive calls then?
2. If it works above then try this:
-Edit 3Starsnet in VoXalot and change the password to the wrong password
-This will cause it to fail
-Now turn SIP Register to No
-Wait for a while...ideally until the satus changes from 'Failed' to '-'
-Now go back to edit the provider, enter the correct password and re-enable SIP Registration
-Wait until it shows registered and test...
3. As for not seeing it in the VoXalot logs...unfortunately the VoXalot logs only show outgoing calls ...not incoming...so you wouldn't see it in the VoXalot logs even if it was working...