Voxalot / SIP Broker Support Forums - View Single Post - Official

Tony · 04-27-2007, 09:35 PM

Hi All,

Ok I have received official word from Betamax Tech Support.

The FUP issue has been fixed on all servers. However there may still be issues with a few IP addresses. These should resolve them selves in the next few days.

This is the response I got from Betamax Tech Support

"The servers have been updated with the fix. Almost all users should be able to call from now on without hitting the fair use policy limit. A handfull IP addresses still have an exceeded FUP value (max. about 10 addresses). Unfortunately there is no easy way for us to find these users and reset their FUP values. Within a few days this problem will solve itself because FUP checking takes place over a window of 7 days. In case individual users should still complain about this problem the coming days, please let us know and we will reset the FUP for these users."

Thanks to Betamax Tech Support for immediately addressing the problem.

Tony.

04-27-2007, 09:35 PM	#55
Tony Join Date: Jan 2007 Location: Sydney Posts: 221 Thanks: 64 Thanked 106 Times in 49 Posts	FUP Issue fixed on all Severs Hi All, Ok I have received official word from Betamax Tech Support. The FUP issue has been fixed on all servers. However there may still be issues with a few IP addresses. These should resolve them selves in the next few days. This is the response I got from Betamax Tech Support "The servers have been updated with the fix. Almost all users should be able to call from now on without hitting the fair use policy limit. A handfull IP addresses still have an exceeded FUP value (max. about 10 addresses). Unfortunately there is no easy way for us to find these users and reset their FUP values. Within a few days this problem will solve itself because FUP checking takes place over a window of 7 days. In case individual users should still complain about this problem the coming days, please let us know and we will reset the FUP for these users." Thanks to Betamax Tech Support for immediately addressing the problem. Tony.