cluster changes finally went through
I went to reconfigure my working Voxalot account to be used by my parents-in-law.
After updating all the user information and VSP accounts and setting up their route with my account, which btw worked perfectly, I tried setting their old account up in my router.
And guess what, it now registered currently to au.voxalot.com. Don't know what fixed it, just happy that it's now working.
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