Quote:
Originally Posted by emoci
1. Under Smart Call/Dial Plan when logged into VoXalot there is a test field, type *500 and see what it says regarding how it'll route this call
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Result of this test = "A call to:*500 will get forwarded to 500 via Voxalot"
Quote:
Originally Posted by emoci
(if you happen to have any dial plans that utilize *, that could be the issue.....
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The only Dial Plan that I have that begins with an asterisk is _*18. (including the period). I don't think this should interfere with *500, but I've deactivated it anyway and still have the problem. However, I do have a fall through Dial Plan number 999 (if no other Dial Plan applies) which is _xxxx. (including the period). Could this be the problem? Does the result of the test above (500 with no asterisk) cause this to fall through to _xxxx. ?
Quote:
Originally Posted by emoci
2. Save your current ATA dialplan on a text file so you can restore it if need be, and set your dial plan in the ATA to just [*x][*x]. (this is Linksys specific, so depending on your ATA it may need to be tweaked)
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I'm using a Grandstream HT386. There are no dial plans (I wish there were). The PSTN access code is *00, but I don't think this would cause the problem.
Quote:
Originally Posted by emoci
Question: Was this working before, or is it the first time you try it?
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This is first time I've tried it.
Quote:
Originally Posted by emoci
This is likely a Dial Plan issue, either with the Dial Plan in your ATA....or one of the Dial Rules in VoXalot maybe interfering...
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Like you, I believe the call is getting to Voxalot, but I don't know how to tell what is getting to Voxalot or how Voxalot is handling it (except for the test above).
Paul