Thread: plaes help
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Unread 09-06-2008, 04:06 PM   #2
DracoFelis
 
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Default We can only help if/when we have DETAILS of your problem!

VoIP is done by using streaming internet data, and (like virtually all streaming internet data) there are many things that could potentially go wrong with it. However, you have only said that it doesn't work, without giving us any info on what software/equipment/etc you are using, and how you are attempting to set it up, or any info about your ISP (all of which are key facts in trying to track down which problem(s) you may be having).

BTW: Why did you sign up for a premium (for pay) account before verifying that your equipment (or computer software) can properly connect with VoXaLot? Why didn't you just sign up for a free account, and upgrade to premium later after you have verified that you like the service, and that basic communication was working correctly?

So beyond pointing you to the FAQ ( Main Page - Voxalot FAQ ), there isn't much that anyone can help you with at this point. If the info in the FAQ doesn't answer your questions, please come back with some real info as to what you are attempting, so that others will have a clue as to were to start in helping you with your problems.

For example, how about answers to the following questions as a start:

What VoIP adapter (or computer program) are you using to try to make the calls with, and how do you have it setup?

Where were you trying to call? If it's a normal land line, what provider did you setup in VoXaLot to make the call, and how did you set that provider up (and with which VoXaLot dial plan entries)? Remember, except for toll free call (in some countries), VoXaLot (even the premium service) only does VoIP to VoIP (VoIP adapters on both sides of the call) UNLESS you sign up for, configure, and independently pay for, some VoIP to normal telco VoIP service. VoXaLot will give you tools to integrate with such a service (if you buy such a service from a 3rd party), but VoXaLot doesn't sell such services itself.

Have you tried basic test calls? For example, what happens when you try calling the echo test? i.e. calling: *600

What sort of router (if any) does your LAN use, and how is that setup? This is important info, as some routers (in their default configuration) have been known to block some VoIP traffic because it looks (to the router) as if it was an internet attack (which it isn't, but many routers are too dumb, in their default configuration, to tell the difference).

You get the idea. The thing is, VoXaLot is a service that is designed to put YOU in control, and integrate with YOUR equipment. Many of us like that level of control over our phones. But the flip side of this, is that (because you are in control) YOU are also responsible for your end of the equipment/software, and configuring everything to work correctly (these forums can assist you in that, but it's still your responsibility to set things up correctly for your needs). So if you just expect it to work "out of the box" (with no setup effort on your part), you probably signed up for the wrong service (and would likely be much happier with traditional phone service, than a VoIP service that requires you to set things up as you would like them to be).

Last edited by DracoFelis; 09-06-2008 at 04:09 PM.
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