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Unread 11-03-2007, 01:58 AM   #2
emoci
 
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Quote:
Originally Posted by Cris77 View Post
I have 2 Aladino Wifi (Samsung WIP-6000M H/W Version V.31 S/W V2.2.0).

One is in Italy connected to eu.voxalot.com and one in US connected to us.voxalot.com).
I am using the one in US to call thought Voipdiscount and other providers without any major problems.
Till a few weeks ago I was able to call the phone in Italy through Voxalot without using any intermediate providers.
A few weeks ago I could not connect to the phone in Italy anymore.

Each time I call or I am called the phone reset or I could not hear the other person or viceversa.

I wonder if something changed lately in voxalot that determined this problem and how I can fix it.

-Cris

No major changes have happened....

If you can have someone on the italian end powercycle the ATA (turn off, then plug back on) see if that does the trick.

The other thing, try calling *010123456, rather than 123456 and see if it makes a difference...

A possible issue is if there has been any changes with the router, or internet provider to which the ATA in italy is connected to.

Also, except for calls between the two of you, check to see if the italian ATA can call *600 (echo test successfully), also try calling it from one of the US SipBroker Access Numbers, using a PSTN phone then enter *010123456 (where 123456 is the VoXalot number) and see if you have the same audio issues.

Next, try reaching *600 from your end, and reaching yourself from SipBroker Access Number, and see how your end behaves.

If you have the possibility, have both ATAs configured with a STUN server like stun.xten.com

Just for info:
Calling *600 simulates an outgoing call and gives you a sense of how 2-way audio is working.

Calling from SipBroker (using a PSTN phone) simulates an incoming call, also by using a PSTN phone you eliminate the possibility of negotiation issues....

Another way to simulate an incoming call is to go here SIPBroker - EziDial, enter your SIP URI, and you'll receive a call from the ECHO Test....

The only major issue in the last little while, was an outage a week or so back, but that was resolved within a day

Last edited by emoci; 11-03-2007 at 02:24 AM.
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