Quote:
Originally Posted by emphyrio
I must agree with fla here. The temporary server outage that lasted a couple of hours does not explain the problems with Betamax, that have lasted for about a week now.
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That is because they are two seperate problems.
Quote:
Originally Posted by emphyrio
What we got was "there was a temporary outage" and "we have the same difficulties reaching Betamax as their regular customers." That I can understand, but come on, Voxalot is a paid service. The least you guys can do is show us you care and you are taking some effort!
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I'll acknowledge that we didn't communicate the problem (and the fact that there were two distinct issues) very well, but the fact remains that there is virtually nothing that Voxalot can do (regarding Betamax). We do not have a magic hotline that we can call and our emails go unacknowledged. How they choose to implement their FUP is completely up to them; all we can do is pass on the IP address of the real caller and rely on them to implement their algorithm.
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Craig