Voxalot / SIP Broker Support Forums - View Single Post

emoci · 06-01-2009, 05:39 PM

A few things to try:

Outgoing Calls: Can you reach *600 (Echo Test)

Incoming Calls:

-Try calling a SIPBroker number (SIPBroker - PSTN Numbers), then *010123456 , 123456 replaced with your VoXalot number. Do you receive this call, and is audio ok?

-Try entering your voxalot URI 123456@voxalot.com in the link below. Instead of you calling Echo, echo will call you so you can see how it behaves when it is an incoming call: SIPBroker - EziDial

Possible Solutions:

-If your router has UPnP I would suggest activating that rather than DMZ

-Preferably make sure you have STUN set up at least on the Device that supports it (stun.xten.com has been working for me). STUN is definitely an option, and especially useful behind NAT (although I realize that it is not an option for certain devices)(

-This is optional, but it may help to open these port ranges and forward them to your ATA's IP:

5050-5064
5000-5005
16300-16500 (this maybe slightly different for your ATA, there should be an RTP port range setting on your ATA, if it is different, note the range and open that range instead in your router...)
For some background on this see: http://forum.voxalot.com/12685-post20.html

-Make sure there are no Internet Connection problems. Run a SpeedTest, or maybe VoIP test at TestYourVoIP.com

-See if this sparks any ideas http://forum.voxalot.com/voxalot-sup...t-routers.html

-Lastly what are the devices involved on the two ends...I remember reading previous issues with the Toronto Number and SPA3102 interaction ...

The issue is that the Access numbers are donated from various providers. Although they all terminate to SipBroker servers ... in some cases the actual underlying provider plays a part in the connection (and this falls beyond what SipBroker can control and adjust)...

One last thing to attempt is to use a Toronto Access number from one of these alternatives and see if the problem persists:
http://forum.voxalot.com/sip-broker-...r-gateway.html

Finally....if you happen to have a regular DID anywhere else in Canada you may just want to grab a Toronto Number to forward to your current DID from FreePhoneLine.ca (this will not be shared but your own DID, and free as long as you just want to forward it...)

06-01-2009, 05:39 PM	#4
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	A few things to try: Outgoing Calls: Can you reach 600 (Echo Test) Incoming Calls:* -Try calling a SIPBroker number (SIPBroker - PSTN Numbers), then 010123456 , 123456 replaced with your VoXalot number. Do you receive this call, and is audio ok? -Try entering your voxalot URI 123456@voxalot.com in the link below. Instead of you calling Echo, echo will call you so you can see how it behaves when it is an incoming call: SIPBroker - EziDial Possible Solutions:* -If your router has UPnP I would suggest activating that rather than DMZ -Preferably make sure you have STUN set up at least on the Device that supports it (stun.xten.com has been working for me). STUN is definitely an option, and especially useful behind NAT (although I realize that it is not an option for certain devices)( -This is optional, but it may help to open these port ranges and forward them to your ATA's IP: 5050-5064 5000-5005 16300-16500 (this maybe slightly different for your ATA, there should be an RTP port range setting on your ATA, if it is different, note the range and open that range instead in your router...) For some background on this see: http://forum.voxalot.com/12685-post20.html -Make sure there are no Internet Connection problems. Run a SpeedTest, or maybe VoIP test at TestYourVoIP.com -See if this sparks any ideas http://forum.voxalot.com/voxalot-sup...t-routers.html -Lastly what are the devices involved on the two ends...I remember reading previous issues with the Toronto Number and SPA3102 interaction ... The issue is that the Access numbers are donated from various providers. Although they all terminate to SipBroker servers ... in some cases the actual underlying provider plays a part in the connection (and this falls beyond what SipBroker can control and adjust)... One last thing to attempt is to use a Toronto Access number from one of these alternatives and see if the problem persists: http://forum.voxalot.com/sip-broker-...r-gateway.html Finally....if you happen to have a regular DID anywhere else in Canada you may just want to grab a Toronto Number to forward to your current DID from FreePhoneLine.ca (this will not be shared but your own DID, and free as long as you just want to forward it...)