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Unread 10-11-2007, 04:06 AM   #2
Join Date: Jul 2007
Location: Toronto, Canada
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emoci is a name known to allemoci is a name known to allemoci is a name known to allemoci is a name known to all

Well, there are a few things to try (some are gonna sound obvious):

-Before doing anything power cycle your ATA (turn off, wait a min or so, plug back on)
-Is your VM in VoXalot activated (set to Yes)
-Are there any Call Forwarding rules in your account (only applies if you have a Premium account)
-What happens when you receive a call from SIPPhone but do not answer it, does it go to VM normally then....
-What are you registering VoXalot into (what ATA/SoftPhone)
-I would suggest setting NAT Mapping and NAT Keep Alive to Yes in your ATA
-I would suggest (although it should not affect VoiceMail anyways) that you set a STUN server in your ATA ( has worked well for me)
-When registering your ATA ensure your are using (where xx is us or au or eu depending on the cluster you are using, you can find out which cluster or change it on your VoXalot member page) as the proxy.
-If the problem persists, and provided the Account in question is a VoxBasic account, set up a fresh account and see if this goes away
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