I have exactly the same problem. I am also a premier member since last two years back and having helping lots of friends with voxalot. Recently I opened 2 voxalot Basic Accounts and having same problem as jrvela described. I added betamax levels for outgoing service provider. So, it seems to be some problem with Voxalot New Basic accounts, old accounts work great withtout any problem. Hope the moderator and expert team will look and find out the cause. Thanks in advance!
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