thanks for the info.
i tried to call the pstn route 2 times, from different phones (landline and mobile) and each time i received a busy / engaged type tone, and the phone didn't ring.
previously to now i've only been using voxalot for outgoing calls, with a few different VSP's and with no problems so far.
i noticed that the example voxalot user ID numbers are 8 digit, mine is 6 digits. would this be a possible reason?
i live in melbourne australia and dialled the melbourne PSTN gateway number, heard the prompt, then dialled *010xxxxxx and it went to engaged / busy / error tone.
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