Voxalot / SIP Broker Support Forums - View Single Post - Official

emphyrio · 09-25-2008, 07:48 PM

I must agree with fla here. The temporary server outage that lasted a couple of hours does not explain the problems with Betamax, that have lasted for about a week now.

Martin's response seems a little too easy. I would have expected some Voxalot technician telling us something like "Although we did not change a thing on eu.voxalot.com, and it's some change at the Betamax server that is causing these issues, we at Voxalot are doing our best to get in contact with Betamax and resolve the issue for our customers."

What we got was "there was a temporary outage" and "we have the same difficulties reaching Betamax as their regular customers." That I can understand, but come on, Voxalot is a paid service. The least you guys can do is show us you care and you are taking some effort!

Don't take it the wrong way, I just started using Voxalot and love it's ease of use. I just think the way Voxalot is handling these issues is a little strange.

09-25-2008, 07:48 PM	#161
emphyrio Junior Member Join Date: Sep 2008 Posts: 2 Thanks: 0 Thanked 1 Times in 1 Posts	must agree with fla I must agree with fla here. The temporary server outage that lasted a couple of hours does not explain the problems with Betamax, that have lasted for about a week now. Martin's response seems a little too easy. I would have expected some Voxalot technician telling us something like "Although we did not change a thing on eu.voxalot.com, and it's some change at the Betamax server that is causing these issues, we at Voxalot are doing our best to get in contact with Betamax and resolve the issue for our customers." What we got was "there was a temporary outage" and "we have the same difficulties reaching Betamax as their regular customers." That I can understand, but come on, Voxalot is a paid service. The least you guys can do is show us you care and you are taking some effort! Don't take it the wrong way, I just started using Voxalot and love it's ease of use. I just think the way Voxalot is handling these issues is a little strange.