Voxalot / SIP Broker Support Forums - View Single Post

emoci · 07-23-2008, 05:39 AM

Ok,

Assuming the ATA has been set up properly...here's a few things to check up on

Receiving Calls:
1.Try calling a SIPBroker number localto you, from regular landline or mobile (SIPBroker - PSTN Numbers). When prompted enter *010123456 , (replace 123456 with your VoXalot number). Do you receive this call properly?

2. Go to SIPBroker - EziDial. Enter your voxalot URI 123456@voxalot.com. You should receive a call that connects you to the Echo Test. Does this occur correctly?

3. Things to try to fix issues:
-If your router has UPnP I would suggest activating it
-Preferably make sure you have STUN set up (stun.xten.com has been working for me)
-This is optional, but it may help to open these port ranges and forward them to your ATA's IP:

5050-5064
5000-5005
16300-16500 (this maybe slightly different for your ATA, there should be an RTP port range setting on your ATA, if it is different, note the range and open that range instead in your router...)
For some background on this see: http://forum.voxalot.com/12685-post20.html

-Make sure there are no Internet Connection problems. Run a SpeedTest, or maybe VoIP test at TestYourVoIP.com

Making Calls
1. Can you successfully call *600 (or just 600)?
2. Can you reach the VoiceMail server at *500 (or just 500)?

While you are runnng these tests please make sure of the following:
-Voicemail is turned off
-There are no active Call Forwarding rules that maybe interfering
-Your VoXalot account is not registered on any other place except your SNOM device (if you wanna be sure, simply change your account password and update it only on the SNOM)
-Make sure the server your are using xx.voxalot.com (where xx is either us, eu or au, matches the choice under Member Details when logged into your VoXalot account)
-If you have adjusted the NAT Symmetric Handling setting (also under Member Details, please try the default Yes value)
-Please avoid calling in to test by using another VoIP line, use a landline or mobile (at least till we can get an idea what's happening)

Keep us updated how things go.....

Hope something there helps....

07-23-2008, 05:39 AM	#14
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Ok, Assuming the ATA has been set up properly...here's a few things to check up on Receiving Calls: 1.Try calling a SIPBroker number localto you, from regular landline or mobile (SIPBroker - PSTN Numbers). When prompted enter 010123456 , (replace 123456 with your VoXalot number). Do you receive this call properly? 2. Go to SIPBroker - EziDial. Enter your voxalot URI 123456@voxalot.com. You should receive a call that connects you to the Echo Test. Does this occur correctly? 3. Things to try to fix issues: -If your router has UPnP I would suggest activating it -Preferably make sure you have STUN set up (stun.xten.com has been working for me) -This is optional, but it may help to open these port ranges and forward them to your ATA's IP: 5050-5064 5000-5005 16300-16500 (this maybe slightly different for your ATA, there should be an RTP port range setting on your ATA, if it is different, note the range and open that range instead in your router...) For some background on this see: http://forum.voxalot.com/12685-post20.html -Make sure there are no Internet Connection problems. Run a SpeedTest, or maybe VoIP test at TestYourVoIP.com Making Calls* 1. Can you successfully call 600 (or just 600)? 2. Can you reach the VoiceMail server at 500 (or just 500)? While you are runnng these tests please make sure of the following: -Voicemail is turned off -There are no active Call Forwarding rules that maybe interfering -Your VoXalot account is not registered on any other place except your SNOM device (if you wanna be sure, simply change your account password and update it only on the SNOM) -Make sure the server your are using xx.voxalot.com (where xx is either us, eu or au, matches the choice under Member Details when logged into your VoXalot account) -If you have adjusted the NAT Symmetric Handling setting (also under Member Details, please try the default Yes value) -Please avoid calling in to test by using another VoIP line, use a landline or mobile (at least till we can get an idea what's happening) Keep us updated how things go..... Hope something there helps....