I've found the root cause (at least one of them) of the problem with voicemail. It is related to the existence of dial plans that can parse 500. That's why it happens for some people and not for all voxalot users.
To reproduce the problem:
Step 1:
- Check that you have a dial plan that parse 500. For instance: _5. or _[1-6]. or _[5-8]. etc
- Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:replacement@provider"
- Dial 500 and voicemail will not work, because the replacemente is being forwarded to the provider and not 500 to voxalot.
Step 2:
- Let the very first active dial plan to be: _500 ${EXTEN} VoXaLot
- Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:500@voxalot.com"
- Dial 500 and voicemail WILL NOT work fine ("comedian mail....password"), although 500 is being forwarded to voxalot.
Step 3:
- Be sure that no dial plan forward 500: edit them all and let Active = NO.
- Under "number to test" put 500 and test it. You should get "A call to:500 will not get forwarded."
- Dial 500 and voicemail WILL WORK fine ("password").
If you have this problem a temporary solution is:
- Let the very first active dial plan to be: _500 *010${EXTEN} SIP Broker
- Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:*010500@sipbroker.com"
- Dial 500 and voicemail WILL WORK fine ("password").
Hope this helps.
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