Quote:
Originally Posted by g00fy
- Why it took so long to inform us about what was happening?
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Because we are an Australian company, and we operate in Australian time zones. At the time the server was experiencing problems, we were not sitting in front of our computers.
Quote:
Originally Posted by g00fy
- Why it took so long to solve it?
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From the time I saw the Big Red Button notifications to the time it was resolved, it took less than 10 minutes.
Quote:
Originally Posted by g00fy
- Why the status page stated there wasn't any problem?
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Updating the status page is a manual task for us, and for problems that appear on first triage to be able to be resolved in a short period, we don't update the status page (as updating the status page automatically sends out emails to all users). However, having said that, out of this disruption we plan on adding a feature that, upon several users pressing the Big Red Button, gives users some automated feedback that there may be other users experiencing some problems.
Quote:
Originally Posted by g00fy
- Why there was no reaction on that 'Big Red Button'?
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As I mentioned, we are an Australian company and our hours of business are more closely aligned to our Australian customers. We do not (and have never claimed to) offer 24x7x365 support for Voxalot.
While we would love to be in a position to offer that, the harsh reality is that the nominal amount that we charge users for the advanced features of Voxalot barely covers our cost of operations. It does not even go close to being able to pay for support staff to monitor the system on a round-the-clock basis.
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Craig