Just looked at the SIP message log and what I can tell you is that we are not getting any replies for messages sent to 200.170.136.196:5060
The last message sent was for your account on Apr 4 22:10:01 GMT and the REGISTER request got no reply.
If the provider in question is sure they are sending replies then please ask them to provide a sample as we can not see any hitting our system.
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Martin
Please post support questions on the forum. Do not send PMs unless requested.
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