Voxalot / SIP Broker Support Forums - View Single Post - Toll-Free dial via voxalot

beaver · 06-07-2010, 08:30 PM

I have been using F9 and sipgate as voxalot VSPs for toll-free outbound dial. I experienced a new problem recently. I am sure it was not an issue.

Presently, my toll-free voice calls are fine. But if callee needs me to key my credit card number (when booking a hotel) or ID (when checking my account) or phone number (some case to be asked), it wouldn't work any more. Any input on keypad couldn't be recognized. As I said, it was working fine.

For example
8003472683 (credit card bank)
8888248264 (comcast, will ask you to key your phone#).

Update
It's an old issue. I read my previous notes. the solution
Set DTMF Tx Method: InBand

The setting was Inband. I must reset my ata recently. so it changed to "auto". After it's changed back to "InBand". keypad works once more.

06-07-2010, 08:30 PM	#1
beaver Member Join Date: Feb 2010 Location: Beaverton, USA Posts: 72 Thanks: 8 Thanked 3 Times in 3 Posts	Toll-Free dial via voxalot I have been using F9 and sipgate as voxalot VSPs for toll-free outbound dial. I experienced a new problem recently. I am sure it was not an issue. Presently, my toll-free voice calls are fine. But if callee needs me to key my credit card number (when booking a hotel) or ID (when checking my account) or phone number (some case to be asked), it wouldn't work any more. Any input on keypad couldn't be recognized. As I said, it was working fine. For example 8003472683 (credit card bank) 8888248264 (comcast, will ask you to key your phone#). Update It's an old issue. I read my previous notes. the solution Set DTMF Tx Method: InBand The setting was Inband. I must reset my ata recently. so it changed to "auto". After it's changed back to "InBand". keypad works once more. Last edited by beaver; 06-08-2010 at 05:28 AM.