[haceaton]

My incoming calls on voxalot are not working. During the free period I had them set up and working nicely. I have a single DID with CallCentric which I set up to forward to my voxalot sip URI(s). I had two "free" accounts that I was using to ring different lines on my ATA since they had two distinct sip URIs I could forward to separately based on CallCentric's call treatments. Thus some caller IDs would ring one line, others the other line.

It was working perfectly until the premium features were no longer free. The trouble is that I've upgraded to premium (on one account) and all inbound calls forwarded to that SIP URI are dumped straight to voicemail. (The same as the account that wasn't upgraded). The phones simply won't ring.

Another thing I don't understand is that with one account I get 5 SIP registrations, but there is still only one account number (thus one SIP URI) so it seems that all of the ATAs are supposed to register with the same ID/login. How then is it possible to distingush between multiple registrations to direct calls to specific lines? Does it mean I should have gotten two "lite" accounts instead of one "premium" account?

Perhaps the answer is that in my provider list I need to check "yes" to register with my DID provider (which wasn't previously necessary) and then have all calls go to the registered device and somehow (if possible) figure out how to route them to different lines from voxalot. To me this seems wasteful of voxalot's resource since it requires it to maintain sip registrations not only with my ATA lines, but also my DID provider, which was not necessary just a few days ago.

I thing this goes to the extreme confusion (for me anyway) as to what voxalot considers a "sip registration". The ATA device connecting to a free voxalot account is doing a SIP registration with voxalot, but it's not clear if that is one of the 5 allowed with a premium account.