We received a nice email from sure telecom
We reviewed your calls related to this number:
0044792442xxxx
There was a wrong carrier, so we excluded it now.
We use more than 900 carriers from all around the world, and sometimes to frequent routes (Like england mobile) the line is overloaded and it gets busy signal. Because of the Least Cost policy (the calls are too cheap and its overloaded) we have to review the issues and exclude the problematic carriers.
Please try to call again this number and let us know the results.
Thank you for your help and feedback to improve our service. If you have any questions or comments, please don't hesitate to contact us.
Now I can call the number ok.
however i have noticed that when using it with voxalot callback
We're sorry. We are unable to complete your calls.Initiating a call between: 00447924427xxxx via suretelcom and 36959xxx via musimi. Calling 00447924427xxxx Busy
But it is not busy. Actually if I dial from my ATA it takes about 60 seconds before my mobile rings while it takes mobile call back 30 to 35 seconds to give this "busy" message.
Perhaps Martin can look into it and make it last more so that it can connect? so that we can use it ?
I have just noticed that way roung it works (meaning calling from 369594xxx via musimi to 00447924427xxxx via Suretelecom but not the othe way from Suretelecom to musimi)
Martin why is the system timing out/giving a busy signal ?
Defenetly I would like to use Suretelecom for my holidays comming up next week