Here are a few things that will help:
-If you can, factory reset your ATA (if this will not cause it to become locked which is the case for some former Vonage Devices)
-If you can't factory reset, power cycle (turn off, wait a min, plug back in)
-On your VoXalot page, remove any registered providers, DIAL Plans, and Forwarding Rules you may have (if this will be a lot of work after to restore, open a new VoXBasic Account just for testing purposes, the whole idea is to have a clean slate)
-Ensure you have not made any changes lately to Symmetric NAT handling (the setting on the VoXalot main page when you log in)
-Follow this Guide in terms of setting up your ATA
http://forum.voxalot.com/voxalot-gen....html#post5813
-Preferably make sure you have STUN set up (stun.xten.org has been working for me)
-If you are behing a router that has UPnP, make sure it's active
-This is optional, but it may help to open these port ranges and forward them to your ATA's IP:
5050-5064
5000-5005
16300-16500
For some background on this see:
http://forum.voxalot.com/12685-post20.html
-If your router has DMZ, try at first disabling it completely. However if you get through this suggestions and still aren't having any luck this worked for someone:
Quote:
Originally Posted by nacho
Thanks a lot!
The problem was that the router was blocking.
I configured the sipura with static ip and specified that ip on the DMZ of the router.
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-If you can check the router log, see if it is blocking any traffic
Once you are done setting up your ATA, STUN, DIAL PLAN (copy the one you have right now if it has worked in the past), UPnP and/or DMZ and/or Port Range forwarding in your router (making sure to use a fresh VoXalot account) try the following:
-Try Calling *600, do you reach the Echo Test?
-Call one of the SIPBroker Access Numbers
SIPBroker - PSTN Numbers (do this from a regular phone, not your ATA) and then enter *010123456 (replace 123456 with your VoXalot number). Do you receive the call?
-Enter your VoXalot SIP URI (123456@voxalot.com) here and see if the ECHO Test call comes in:
SIPBroker - EziDial
-Make sure there are no Internet Connection problems. Run a SpeedTest, or maybe VoIP test at TestYourVoIP.com
If you manage to get it all working up to this point, start adding providers one by one (or switch the login to your PREMIUM if you used a new VoXBasic Account for testing).