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Forum: Voxalot Support 04-26-2010, 11:13 AM
Replies: 1
Views: 704
Posted By craig
We are still trying to resolve the underlying...

We are still trying to resolve the underlying cause for the last couple of problems.

As I said, the effects should be minimal for most users (you should only be affected if you have made changes...
Forum: Voxalot Support 04-25-2010, 10:40 PM
Replies: 1
Views: 704
Posted By craig
AU server difficulties

The Australian Voxalot server is currently experiencing a few difficulties.

The only impact that most users should see is that changes to your device registration may take a while to come into...
Forum: Voxalot Support 01-03-2010, 08:57 PM
Replies: 5
Views: 950
Posted By craig
The server is back up and running again (logons...

The server is back up and running again (logons are now working), and we are just performing a series of tests to ensure everything else is working OK.

--
Craig
Forum: Voxalot Support 01-03-2010, 08:27 PM
Replies: 5
Views: 950
Posted By craig
That server is experiencing some hardware...

That server is experiencing some hardware problems. We have an open ticket with our provider, and will post updates back here as they come to hand.

--
Craig
Forum: Voxalot Support 01-03-2010, 08:13 PM
Replies: 5
Views: 950
Posted By craig
Thanks for the heads-up guys. Investigating...

Thanks for the heads-up guys. Investigating now...

--
Craig
Forum: Voxalot Support 12-05-2009, 11:06 AM
Replies: 22
Views: 2,965
Posted By craig
- Why it took so long to inform us about what was...

- Why it took so long to inform us about what was happening?
Because we are an Australian company, and we operate in Australian time zones. At the time the server was experiencing problems, we were...
Forum: Voxalot Support 12-04-2009, 09:33 PM
Replies: 22
Views: 2,965
Posted By craig
Hi guys, The server was experiencing some...

Hi guys,

The server was experiencing some database problems, which caused some calls to fail when accessing that database. I have now restored the database to normal operational state, and the...
Forum: Voxalot Support 10-18-2009, 08:14 AM
Replies: 43
Views: 5,430
Posted By craig
Attention: We are still experiencing...

Attention: We are still experiencing intermittent problems with the AU server. We have an open ticket that is awaiting a RAM replacement, but at this stage we are still unsure of an exact ETA for...
Forum: Voxalot Support 10-16-2009, 10:15 AM
Replies: 43
Views: 5,430
Posted By craig
Despite the service resuming (apparently...

Despite the service resuming (apparently successfully) this afternoon, our database is again experiencing corruption.

The hardware engineers at our hosting data centre have identified an issue...
Forum: Voxalot Support 10-16-2009, 12:45 AM
Replies: 43
Views: 5,430
Posted By craig
Hi guys, Our apologies for the inconsistent...

Hi guys,

Our apologies for the inconsistent service. As you are no doubt aware, the Australian server (which up until now has been one of our most reliable) has been bouncing up and down over the...
Forum: Voxalot Support 09-24-2009, 04:56 AM
Replies: 4
Views: 1,330
Posted By craig
Hi guys, Apologies for the delay... we had a...

Hi guys,

Apologies for the delay... we had a MYSQL outage on the AU server, but for some reason, our monitoring scripts didn't pick it up. I have just restored service, and everything should be...
Forum: Voxalot Support 06-28-2009, 05:46 AM
Replies: 1
Views: 1,596
Posted By craig
A VoxUpgrade is only applicable when used in...

A VoxUpgrade is only applicable when used in conjuntion with a currently-active base subscription. Your VoxUpgrade doesn't expire until December, but your VoxLite subscription expired on 26/6/09. ...
Forum: Voxalot Support 06-24-2009, 10:41 AM
Replies: 3
Views: 886
Posted By craig
For the past few hours, we've been experience a...

For the past few hours, we've been experience a Denial of Service attack on our AU server (which has resulted in a reduction of service for other AU users). We believe that we have managed to stop...
Forum: Voxalot Support 06-17-2009, 10:00 PM
Replies: 2
Views: 829
Posted By craig
To be honest, I am not sure exactly what is...

To be honest, I am not sure exactly what is happening. The website is accessible again, but we believe that it is a repeat of some routing issues that we were experiencing yesterday (where...
Forum: Voxalot Support 06-17-2009, 02:47 AM
Replies: 3
Views: 886
Posted By craig
Routing Issues for AU

At the moment, there appears to be some routing issues between many (all?)Australian ISPs and the Voxalot servers in the US (we're unsure whether it is affecting other IP addresses, or just the...
Forum: Voxalot Support 04-30-2009, 07:26 AM
Replies: 4
Views: 1,497
Posted By craig
Am I correct that the block on the callback...

Am I correct that the block on the callback feature will be lifted within a few days assuming the spam trigger is not hit?

No. We've recently introduced a number of measures to stop people...
Forum: Voxalot Support 04-14-2009, 09:20 AM
Replies: 4
Views: 1,249
Posted By craig
US Proxy1 server is experiencing technical difficulties

Please note that the the proxy01.us1.voxalot.com server is currently experiencing some problems.

We have a ticket with our provider (ServerBeach), but don't yet have an ETA for when it will be...
Forum: Site Information and Administration 12-06-2008, 07:34 PM
Replies: 4
Views: 2,191
Posted By craig
I think the problem is that probably used the...

I think the problem is that probably used the following url:

https://voxalot.com

instead of:

https://www.voxalot.com

Our SSL certificate is registered with *.voxalot.com (as you can see...
Forum: Voxalot Support 12-03-2008, 11:51 PM
Replies: 14
Views: 1,991
Posted By craig
ServerBeach definitely still has some servers...

ServerBeach definitely still has some servers down (their forum posts acknowledge this is the case). What we've experienced in the past is that their servers have "halt on error" set and even though...
Forum: Voxalot Support 12-03-2008, 10:13 PM
Replies: 14
Views: 1,991
Posted By craig
Hmm... it appears as though our EU server and one...

Hmm... it appears as though our EU server and one of our US servers are not pingable. Both hosting companies provide some level of detail on the outages:

Network Status - ServerBeach Forums...
Forum: Voxalot Support 11-20-2008, 04:57 AM
Replies: 3
Views: 977
Posted By craig
Thanks craig. with voxlite, i'll continue to have...

Thanks craig. with voxlite, i'll continue to have (1) inbound SIP registration for which I'm paying $15/yr. Right?

Yes, that is exactly right.

--
Craig
Forum: Voxalot Support 11-17-2008, 08:34 PM
Replies: 3
Views: 977
Posted By craig
I renewed back on 7/22/08 (invoice no.57573) but...

I renewed back on 7/22/08 (invoice no.57573) but geting a current reminder that my voxpremium would expire tomorrow

Can someone tell me what's my current reg status? What level of membership and...
Forum: Voxalot Support 10-29-2008, 09:09 PM
Replies: 8
Views: 1,740
Posted By craig
Caller ID works for fixed lines but not for...

Caller ID works for fixed lines but not for mobiles.

I have the opposite issue in that Caller ID works to mobiles but not to landlines?

Just out of curiosity, do you have different providers...
Forum: Site Information and Administration 10-29-2008, 09:07 PM
Replies: 18
Views: 5,058
Posted By craig
Yes I requested for user ID 957287 at...

Yes I requested for user ID 957287 at uday@tech-center.com with the name Tanzeel Ahmed and the process is completed successfully but haven't received any email.

Later on today I tried again &...
Forum: Voxalot Support 10-29-2008, 08:58 PM
Replies: 7
Views: 1,387
Posted By craig
Just registered for a premium voxalot account...

Just registered for a premium voxalot account today so that I could register multiple ATA's and use my VSP (GoTalk). Flew through setup, all was good, but cant seem to make an outgoing call (engaged...
Showing results 1 to 25 of 191

 
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