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Search: Posts Made By: craig
Forum: Voxalot Support 04-26-2010, 11:13 AM
Replies: 1
Views: 696
Posted By craig
We are still trying to resolve the underlying...

We are still trying to resolve the underlying cause for the last couple of problems.

As I said, the effects should be minimal for most users (you should only be affected if you have made changes...
Forum: Voxalot Support 04-25-2010, 10:40 PM
Replies: 1
Views: 696
Posted By craig
AU server difficulties

The Australian Voxalot server is currently experiencing a few difficulties.

The only impact that most users should see is that changes to your device registration may take a while to come into...
Forum: Voxalot Support 01-03-2010, 08:57 PM
Replies: 5
Views: 941
Posted By craig
The server is back up and running again (logons...

The server is back up and running again (logons are now working), and we are just performing a series of tests to ensure everything else is working OK.

--
Craig
Forum: Voxalot Support 01-03-2010, 08:27 PM
Replies: 5
Views: 941
Posted By craig
That server is experiencing some hardware...

That server is experiencing some hardware problems. We have an open ticket with our provider, and will post updates back here as they come to hand.

--
Craig
Forum: Voxalot Support 01-03-2010, 08:13 PM
Replies: 5
Views: 941
Posted By craig
Thanks for the heads-up guys. Investigating...

Thanks for the heads-up guys. Investigating now...

--
Craig
Forum: Voxalot Support 12-05-2009, 11:06 AM
Replies: 22
Views: 2,915
Posted By craig
Because we are an Australian company, and we...

Because we are an Australian company, and we operate in Australian time zones. At the time the server was experiencing problems, we were not sitting in front of our computers.


From the time I...
Forum: Voxalot Support 12-04-2009, 09:33 PM
Replies: 22
Views: 2,915
Posted By craig
Hi guys, The server was experiencing some...

Hi guys,

The server was experiencing some database problems, which caused some calls to fail when accessing that database. I have now restored the database to normal operational state, and the...
Forum: Voxalot Support 10-18-2009, 08:14 AM
Replies: 43
Views: 5,363
Posted By craig
Attention: We are still experiencing...

Attention: We are still experiencing intermittent problems with the AU server. We have an open ticket that is awaiting a RAM replacement, but at this stage we are still unsure of an exact ETA for...
Forum: Voxalot Support 10-16-2009, 10:15 AM
Replies: 43
Views: 5,363
Posted By craig
Despite the service resuming (apparently...

Despite the service resuming (apparently successfully) this afternoon, our database is again experiencing corruption.

The hardware engineers at our hosting data centre have identified an issue...
Forum: Voxalot Support 10-16-2009, 12:45 AM
Replies: 43
Views: 5,363
Posted By craig
Hi guys, Our apologies for the inconsistent...

Hi guys,

Our apologies for the inconsistent service. As you are no doubt aware, the Australian server (which up until now has been one of our most reliable) has been bouncing up and down over the...
Forum: Voxalot Support 09-24-2009, 04:56 AM
Replies: 4
Views: 1,321
Posted By craig
Hi guys, Apologies for the delay... we had a...

Hi guys,

Apologies for the delay... we had a MYSQL outage on the AU server, but for some reason, our monitoring scripts didn't pick it up. I have just restored service, and everything should be...
Forum: Voxalot Support 06-28-2009, 05:46 AM
Replies: 1
Views: 1,559
Posted By craig
A VoxUpgrade is only applicable when used in...

A VoxUpgrade is only applicable when used in conjuntion with a currently-active base subscription. Your VoxUpgrade doesn't expire until December, but your VoxLite subscription expired on 26/6/09. ...
Forum: Voxalot Support 06-24-2009, 10:41 AM
Replies: 3
Views: 883
Posted By craig
For the past few hours, we've been experience a...

For the past few hours, we've been experience a Denial of Service attack on our AU server (which has resulted in a reduction of service for other AU users). We believe that we have managed to stop...
Forum: Voxalot Support 06-17-2009, 10:00 PM
Replies: 2
Views: 820
Posted By craig
To be honest, I am not sure exactly what is...

To be honest, I am not sure exactly what is happening. The website is accessible again, but we believe that it is a repeat of some routing issues that we were experiencing yesterday (where...
Forum: Voxalot Support 06-17-2009, 02:47 AM
Replies: 3
Views: 883
Posted By craig
Routing Issues for AU

At the moment, there appears to be some routing issues between many (all?)Australian ISPs and the Voxalot servers in the US (we're unsure whether it is affecting other IP addresses, or just the...
Forum: Voxalot Support 04-30-2009, 07:26 AM
Replies: 4
Views: 1,486
Posted By craig
No. We've recently introduced a number of...

No. We've recently introduced a number of measures to stop people abusing our services, and your account has been flagged in one of these reports.

Your freecall service has been piggy-backing on...
Forum: Voxalot Support 04-14-2009, 09:20 AM
Replies: 4
Views: 1,237
Posted By craig
US Proxy1 server is experiencing technical difficulties

Please note that the the proxy01.us1.voxalot.com server is currently experiencing some problems.

We have a ticket with our provider (ServerBeach), but don't yet have an ETA for when it will be...
Forum: Site Information and Administration 12-06-2008, 07:34 PM
Replies: 4
Views: 2,160
Posted By craig
I think the problem is that probably used the...

I think the problem is that probably used the following url:

https://voxalot.com

instead of:

https://www.voxalot.com

Our SSL certificate is registered with *.voxalot.com (as you can see...
Forum: Voxalot Support 12-03-2008, 11:51 PM
Replies: 14
Views: 1,985
Posted By craig
ServerBeach definitely still has some servers...

ServerBeach definitely still has some servers down (their forum posts acknowledge this is the case). What we've experienced in the past is that their servers have "halt on error" set and even though...
Forum: Voxalot Support 12-03-2008, 10:13 PM
Replies: 14
Views: 1,985
Posted By craig
Hmm... it appears as though our EU server and one...

Hmm... it appears as though our EU server and one of our US servers are not pingable. Both hosting companies provide some level of detail on the outages:

Network Status - ServerBeach Forums...
Forum: Voxalot Support 11-20-2008, 04:57 AM
Replies: 3
Views: 967
Posted By craig
Yes, that is exactly right. -- Craig

Yes, that is exactly right.

--
Craig
Forum: Voxalot Support 11-17-2008, 08:34 PM
Replies: 3
Views: 967
Posted By craig
Your renewal (which was for a VoxLite) in July is...

Your renewal (which was for a VoxLite) in July is OK. The reminder you are getting is for your VoxUpgrade (the extra 5 SIP registrations). If you don't need those extra registrations anymore, just...
Forum: Voxalot Support 10-29-2008, 09:09 PM
Replies: 8
Views: 1,707
Posted By craig
Just out of curiosity, do you have different...

Just out of curiosity, do you have different providers for mobiles vs fixed lines?

--
Craig
Forum: Site Information and Administration 10-29-2008, 09:07 PM
Replies: 18
Views: 5,003
Posted By craig
Hmm... I am not sure what is going on here......

Hmm... I am not sure what is going on here... when you first posted, I looked and there definitely was no record with 957287. However, there is one now. I can only presume that your first attempt...
Forum: Voxalot Support 10-29-2008, 08:58 PM
Replies: 7
Views: 1,377
Posted By craig
I just had a quick look, and everything looks OK...

I just had a quick look, and everything looks OK in your Voxalot setup. Looking back over our logs for the past few days, I can see lots of entries that say: No such host: sip.gotalk.com. My...
Showing results 1 to 25 of 191

 
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