web call back error! call blocked!
my voxalot id is 888433, today I found I cannot make webcallback, my account was blocked? but I am premium user!
and I cannot use virtual toll free branding too! show me "Error. A Premium Virtual Toll Free subscription is required to access this feature. Click Here to purchase one now. " I am already premium user! Please help me with this issue. thanks! what services I can use should be as below: With a VoxLite account you can: Set one SIP registrations for inbound calls Set up Call Connection rules Use Web Call Back Make Smart Calls (balancing call quality and costs) Make free calls to other voxalot members Make free calls to over 2000+ other SIP networks Receive calls to your voxalot number Set up Voice Service Providers for outbound calls to normal telephone numbers Activate or deactivate voice mail Receive voice mail as a sound file (WAV file) in your email inbox Create a speed dial directory Get free support from the community support forums. Connect to your Voxalot account using a soft phone, wifi mobile, Analog Telephone Adapter or using one of the 200+ access numbers around the world listed on SIP Broker. Use our branded Virtual Toll Free button |
mine works now. I suggest that you try it again.
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@zcharming there are no blockages on your account and you are showing up as premium. Please let me know if you are still having these problems.
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My voxalot account was still call blocked as below pictures: http://p6.images22.51img1.com/6000/z...6c14d1ba63.pnghttp://p3.images22.51img1.com/6000/z...50e8014d91.png
I think that something was wrong with my account. please help me with this problem. thanks very much! |
regret buy voxalot premium account! why call blocked with my account?
I bought voxalot lite for one year, but my account showed me call blocked yet! when I use virtual toll free and web callback , always showed me "Error, call blocked!" what's wrong with this? sadly, I cannot found one customer service email, tel no. any more. anyway, who would like to help me with my issue?
my voxalot id is 888433 . though my account status show "premium", but my call blocked yet! |
Your dial plan is prefixing the numbers with a "6*". Is this expected?
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Hi Martin,
my dial plan and other configuration are all fine to me. because I have another pbx server (with more powerful dial plan code write by myself) to handle my call. thanks! |
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@zcharming. It appears as though our fraud detection system has red flagged your accounts due to excessive web calling.
I have forwarded your case onto our accounting person to look into. |
Voxalot Invoice #61133
: 2009年10月16日 10:26 : payments@voxalot.com : zcharming@163.com Voxalot Tax Invoice / Statement Invoice Date : Oct 16, 2009 Name :zhang, bright Email : zcharming@163.com Invoice Number: 61133 1 x VoxLite $15.00 USD Payment #61133 -$15.00 USD Balance $0.00 USD Total $15.00 USD Voxalot Pty Ltd - ABN 98 123 118 990 above is the invoice I received from voxalot. my payment with something wrong? |
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