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-   -   Cannot access Voxalot Voice Mail from C470IP (http://forum.sipbroker.com/showthread.php?t=4229)

kb221 08-11-2009 01:35 PM

Cannot access Voxalot Voice Mail from C470IP
 
Hi

I have Pennytel and Gotalk registered through Voxalot, and have just replaced an MVA11A and cordless phone (with answering machine) with the C470IP (no answering machine).

I can make and receive calls through both VSPs fine.

The only issue I have is that I can't seem to retrieve my voice mails from the handset. I have switched my voice mail on from the Voxalot web site and also entered *500 into the C470. I am receiving messages both on the website and via email. The handset message indicator also flashes to show that a message is waiting. When I delete the message via the web site the flashing stops, so it appears that the phone and the voice mail system are communicating.

When I dial *500 from the handset I get the message to enter my password, I enter 9999 (I have tried changing it, but it is currently set to the default) and then get "login incorrect".

After two attempts at entering the password I either get a long silence, or get kicked out of voice mail. I know I am entering the correct password.

Any ideas?

Thanks

green 08-14-2009 01:30 PM

change DTMF mode on C470

kb221 08-16-2009 10:21 AM

Thanks Green

Yes, somebody over on Whirlpool pointed that out to me a couple of days ago.


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