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-   -   How can I delete one of my voice service providers? (http://forum.sipbroker.com/showthread.php?t=2481)

roberthuang 10-30-2007 04:39 PM

How can I delete one of my voice service providers?
 
Hi All,

I am trying to delete one of my voice service providers and get the following error message, "Unable to delete provider "VbuzzerHYH" while a callback entry reference "00867503296353" to it exists. ". I coudn't find any callback entry because I am a basic user.

How can I delete it? My voxalot ID is 777771. Thank in advance.

Robert

craig 10-30-2007 07:45 PM

Hi Robert,

I have manually removed your callback entries so you should be able to remove your provider now.

--
Craig

roberthuang 10-31-2007 01:10 AM

Thank you, Craig!

mrocha 01-05-2008 01:38 PM

same problem
 
Im having the same problem on account 315327. Thanks

simmo 02-17-2009 09:02 PM

Quote:

Originally Posted by craig (Post 13749)
Hi Robert,

I have manually removed your callback entries so you should be able to remove your provider now.

--
Craig

Hi,

I am also having the same problem trying to delete a provider.

"Unable to delete provider ... while a callback entry reference "4687198031" to it exists."

Can someone please help to manually remove this callback entry?

kurun 02-17-2009 10:10 PM

Please remove all references to the Provider you want to delete in the Smart Call/Dial Plans entries, and in the Call Forwarding page (Premium service).
You should then be able to delete the Provider from your Provider Listing.

simmo 02-18-2009 12:14 AM

I have already removed all references to the Provider in question in the Smart Call/Dial Plan configuration. I believe that this issue is related to the Web Callback function which I used in the early days but no longer have access to (ie. VoxBasic account).

gotalkvoip 02-19-2009 12:55 PM

no references within call forwarding?

simmo 02-19-2009 11:53 PM

I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function.

Can someone from Voxalot support help out here?

martin 02-20-2009 11:46 AM

Quote:

Originally Posted by simmo (Post 21645)
I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function.

Can someone from Voxalot support help out here?

Please PM me your account number.


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