Problems with Call Connection Rules List
Why do calls through my virtuall toll free buttons always ring my phone, although most of the time I want them to go to Voice Mail?
I have set up a virtual toll free button and want these calls to ring my phone only between 9 AM and 6 PM. Calls through this button are being forwarded to the SIP address of one of my Voice Service Providers at Voxalot, called "c2c SIP address" in this example. Generally all calls from Voxalot are forwarded to a SIP address in my ATA that's called in this example "normal@sipaddress". Here you can see my Call Connection Rules: Call Connection Rules List Priority Inbound Rule Day Start Time End Time Forward To Active 10 c2c SIP address Every 18:00 23:59 Voicemail Yes 10 c2c SIP address Every 0:00 8:59 Voicemail Yes 20 Any Every 0:00 23:59 sip:normal@sipaddress Yes What is wrong with these rules? Why do calls to the "c2c SIP address" never go to Voice Mail, regardless of the time? |
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My timezone is GMT+01:00 = Amsterdam, Berlin, Stockholm...
That's exactly where I live. |
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Hello,
Ok we have looked into your problem and found the following: You have 2 call connection rules routing "inbound" calls from "c2c SIP address" to voicemail between 6:00pm - 9:00am These rules will work for "inbound" calls from "c2c SIP address". The reason they are not working for your virtual toll free buttons is because the VTF initiates two "outbound" calls one of them using your "c2c SIP address" provider and bridges the calls. Edit: Craig suggested a possible workaround. Try changing the two voicemail call connection rules to match by "Inbound Number" where the number "equals" your 6 digit Voxalot account. The reason this should work is because the CID for the virtual toll free is your Voxalot account number. Another solution is to use a dedicated account for your virtual toll free buttons using "c2c SIP address" provider an setup two unconditional call connection rules routing calls voicemail between 6:00pm - 9:00am Hope this makes sense. . |
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OK,
I have now tried Craig's solution and it works great. Every call to my other SIP accounts at Voxalot comes through and rings my phone. Only calls from Virtual Toll Free go directly to the Voice Mail when people call me out of office hours. Thank you! (Maybe this solution should be part of the manual for Virtual Toll Free?) |
Good news Markus thanks for sharing.
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