voxalot did not end the call -> no money left
 

Hi,


I have "portunity" registered with voxalot. I have made a call, ended the conversation, ... and .. surprise! Actually, the call didn't stop. After abt. 6 hours, my portunity account was empty. no money left. If I ask portunity, they tell the problem comes from voxalot. maybe they'll block one day all calls via voxalot like sipgate did.

Martin, if I PM to you my account details, would you please have a look. I am a bit afraid to recharge my account again. I am talking here about money. If I have 30 euros, the call ends when the 30 euros are gone.

Anybody with the same experience?

thanx.

voxalot passes on the BYE (hangup) message it receives from your ATA to the destination, nothing more.

From our observations, even if a users ATA/device does not send the BYE (power outage, unplugged etc) the provider side usually does hence creating a fallback.

Please PM me your voxalot account details, time of call, number called and I will send you back our call record.
.

Do you use the softphone with voxalot ?
I also have this experience before, due to I want fast exit the softphone software ( just click close icon) without click < on hook > ( disconnect the line) softphone first, so the line keep on live untill no money.