Reaching Voxalot through SIPBroker numbers. Does it work ?
Hello,
Anyone can double check please ? When callers are trying to reach my Voxalot account by using one of SIPBroker numbers, I have calls forwarded to my cell # through one of my local providers. The call goes through, yet when I pick it up there is no audio on any end and the caller gets a busy tone. However, when I register a Voxalot account with pbxes.com and try the same, the call goes through and both sides hear each other. I did try that with a few SIPBroker numbers and the result is always the same. I must not be the only one having this problem. Any suggestion ? Thanks |
Sip Broker calls are working properly for me.
The audio issues you are experiencing are nearly always related to router/NAT issues. Try adding STUN servers and/or explicit SIP/RTP port forwarding in your router(s). |
Quote:
I am not using a router so I can not change anything in the settings. The calls are hitting directly Voxalot servers. No idea why it does not go through... |
What's the provider being used to forward?
In the second scenario (where it works), do you have PBXes do the forwarding instead...? |
Quote:
In the second scenario (through PBXes) it does work regardless of the provider being used. So, the problem is definitely related to SIP Broker. |
Juste,
In your Voxalot account settings, is "Symmetric NAT Handling" set Yes or No? I suggest using the Yes setting. What about "optimize audio path"? What setting are you using for that provider? I suggest using No. |
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