How can I delete one of my voice service providers?
 

Hi All,

I am trying to delete one of my voice service providers and get the following error message, "Unable to delete provider "VbuzzerHYH" while a callback entry reference "00867503296353" to it exists. ". I coudn't find any callback entry because I am a basic user.

How can I delete it? My voxalot ID is 777771. Thank in advance.

Robert

Hi Robert,

I have manually removed your callback entries so you should be able to remove your provider now.

--
Craig

Thank you, Craig!

same problem
 

Im having the same problem on account 315327. Thanks

Hi,

I am also having the same problem trying to delete a provider.

"Unable to delete provider ... while a callback entry reference "4687198031" to it exists."

Can someone please help to manually remove this callback entry?

Please remove all references to the Provider you want to delete in the Smart Call/Dial Plans entries, and in the Call Forwarding page (Premium service).
You should then be able to delete the Provider from your Provider Listing.

I have already removed all references to the Provider in question in the Smart Call/Dial Plan configuration. I believe that this issue is related to the Web Callback function which I used in the early days but no longer have access to (ie. VoxBasic account).

no references within call forwarding?

I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function.

Can someone from Voxalot support help out here?

Please PM me your account number.