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-   -   Betamax accused of fraud (http://forum.sipbroker.com/showthread.php?t=2768)

Tony 01-28-2008 11:42 AM

Betamax accused of fraud
 
My VoIP Provider - VoIP Services - - Betamax VoIP Credit - Scam - Fraud - Cheating

andy 01-28-2008 05:41 PM

Interesting, but it doesn't strike me as very balanced.

Apart from how on earth could the company charge people and cards it had no details of, and is the fraud perhaps by other parties, a couple of other complaints might be a bit spurious

Lanh 01-28-2008 06:01 PM

I agree.

The article says that they're doing it with PayPal accounts also. As far as I know they only give the opportunity to pay by PayPal manually, which means that user interaction is required and PayPal at all stages tells you exactly how much is going to Betamax. There is no continuous authourity being set-up. All sounds very strange.

mgoebel 01-28-2008 06:02 PM

What do the other Voxalot users think? I guess that there are many Betamax clients among them. I had personally never a problem with Betamax, but some of my blog readers posted comments against them.

Markus Göbel's Tech News Comments: WTF is Betamax (VoIP)?

Maybe it's a plot from a competing company who went crazy over Betamax' prices?

satphoneguy 01-29-2008 05:51 AM

Quote:

Originally Posted by mgoebel (Post 15272)
What do the other Voxalot users think? I guess that there are many Betamax clients among them. I had personally never a problem with Betamax, but some of my blog readers posted comments against them.

Markus Göbel's Tech News Comments: WTF is Betamax (VoIP)?

Maybe it's a plot from a competing company who went crazy over Betamax' prices?

having lived in many parts of the world I think that a lot of what is happening is relate to cultural differences and expectation of customer service. from what i have read the vast majority of complaints are coming from the USA. here in the USA it is somewhat expected that if you are unhappy with a service or feel deceived by misleading marketing that you should be eligible for refund on what you spent. most American companies do indeed give 100% refunds to their customers no questions asked when they complain. i do know from having lived overseas that is not the business etiquette everyplace. there are a number of reasons why many people may feel deceived since the betamax 'fair use policies' are not very clear. in particular concerning additional charges for use of SIP devices on some services. it is all exasperated in that americans also feel that every company should have a customer service line where they can call with questions(or complaints) or at very least email support with a quick turnaround to response(same day)

i do have to say though that it seems many people who complain about numerous betamax companies continue to try the others. this is very similar to what i dealt with working for a very large retail company - some of the biggest complainers and returners of products for refunds were also some of the biggest shoppers; i would see them on nearly a daily basis.

i personally have never had a billing issue with betamax. although in recent months my only funded account is nonoh; since the rates are so much less for the mobile destinations that i call than with any of the SIP options and i have unlimited calls to NA and most landlines through another provider.

191727 01-29-2008 10:29 AM

I use to buy betamax voip since long time back. But recently on 2007-09-18 my credit card was charged by Betamax voip credit cologne of EUR -12,50 equavalant to Swedish krona-117,33. I contacted the betamax company and they asked me for the user name. I have several usernames from different services of betamax and could not give them the exact user name for which the credit card was charged. I then contacted the bank and cancelled the credit card. I never received any refund by betamax. Teolabm Malmo
Sweden

ctylor 01-29-2008 02:08 PM

This family of VOIP providers never did seem to be on the up-and-up, and from the beginning engaged in relatively dodgy practices, so when I hear reports of abuse by these companies, all I can say is that along the lines of Captain Renault, "I'm shocked, shocked" that there was dishonest and potentially fraudulent activity going on here.

emoci 01-30-2008 04:35 AM

I am not one to say they are clean, there is a lot of iffy things happening, and their policies at times are unclear.

That said though, why bother trying to get in touch with BetaMax, both Visa and MC (at least in the US/Canada) are good at doing chargebacks upon claims. Imagine, eBay sellers have to watch for chargebacks on stuff that was actually bought and shipped, so getting a chargeback done from a German Based company which has provided no real service should be a lot easier...

As for PayPal acct charges, I see that as being a bit off, unless some of the BetaMax services have started creating Preapproved Payment arrangements with PayPal...

BetaMax may have a lot of ways to get someone annoyed, just look at all the FUP troubles, but in some cases I think this is being made a bit more tragic than it is...

satphoneguy 01-30-2008 05:28 AM

Quote:

Originally Posted by emoci (Post 15284)
I am not one to say they are clean, there is a lot of iffy things happening, and their policies at times are unclear.

That said though, why bother trying to get in touch with BetaMax, both Visa and MC (at least in the US/Canada) are good at doing chargebacks upon claims. Imagine, eBay sellers have to watch for chargebacks on stuff that was actually bought and shipped, so getting a chargeback done from a German Based company which has provided no real service should be a lot easier...

As for PayPal acct charges, I see that as being a bit off, unless some of the BetaMax services have started creating Preapproved Payment arrangements with PayPal...

BetaMax may have a lot of ways to get someone annoyed, just look at all the FUP troubles, but in some cases I think this is being made a bit more tragic than it is...

i tend to agree and i have to say so many of the accusations that i read are from people who said they were suspicious in previous postings before they even signed up. why did they go ahead after all? if you do not trust a company to begin with i would suggest looking for one you trust to do business with. after all there are over 2000 VOIP companies out there; yet it seems that 75% or more of every forum posting i see is related to one of the betamax companies. with that popularity they will surely have more than the average number of complaints(especially considering that they do not offer customer support - which no one in their price bracket does)

spg

satphoneguy 01-30-2008 06:51 PM

interesting post in tipsity
 
when i read this on tipsity thought of this thread:

Something fishy about some VOIP | Tipsity Online Tips


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