*500 not working
 

Could you please help me,

My account seems to be correctly configured, my voice mail activated.
When someone lives a message, I get an e-mail a few minutes later with the message attached.
My only problem is that *500 is not working from my home.
When I'm using a regular phone, I can access my voice mail By dailing *010500, but from my VOIP home phone it is not working at all.
I have configured a dial plan for *500 sending to voxalot.....

any suggestion welcome.

Thanks

Does *600 work from your VoIP home phone? The problem could be with the dial plan. Please post the dial plan from your VoIP home phone.

Try 500 and 600 for Voice Mail and Echo test respectively from your Voxalot account.

They should also work.

Check if your ATA or VoIP phone has some native codes (*xx) which may be intercepting the *50/*60 characters and not passing them to Voxalot.

This is a common problem with some devices, but the feature can be shut off in your ATA settings, or you can use the alternate string above.

You can bypass this problem (*xx not being passed through) in the Voxalot dial plan by picking a string that will get passed to Voxalot and replacing it there. This can create a messy dial plan, and you have to be careful to make sure the dial plan does not manipulate actual numbers that you need to reach.

Regards

I too am having trouble with *500 and *600. When I dial either *500 or *600, the softphone indicates connection, but I get no audio.

I've been using Voxalot for 2+ years, but noticed that my voicemail stopped working reliably about a month ago. I'm using X-Lite with the Basic (free) Voxalot service. My dialplan is the X-Lite default:

#1\a\a.T;match=1;prestrip=2;

I can perform echo tests on other services (e.g. 1-747-474-3246@sipphone.com) successfully.

Any ideas?

I'm still hoping for an answer....

I don't know what the problem is and I'm not really familiar with X-Lite. Are you using Voxalot on the standard SIP port (5060)? This seems like a problem I have seen in Linksys ATAs; when using one of Voxalot's alternate SIP ports it's important to use "Outbound Proxy:", otherwise audio doesn't work for 500 and 600.

Maybe you should post your X-Lite's settings, someone may be able to double check them for you. You also might want to describe your LAN, router and NAT situation regarding the computer you are using for X-Lite.

Thanks for triggering the ole brain cells boatman! :D

The solution is to add the port number to the proxy address. So in the instructions for Configuring your X-Lite Softphone to Use Voxalot, Step 4 should say:

• Address: us.voxalot.com:5060

This fixes X-Lite to be able to call voicemail and echo test (*500 & *600.)

- Stoker :cool:

It's a wiki, so anyone can register and make changes.

That's great! Other X-Lite users will be grateful for your discovery. :cool:

By the way, I got 3 or 4 messages on this thread from you. It looks like you were trying to post something. Apparently some kind of anti-spam bot erased your messages by mistake, or did you erase them yourself?

I've edited the FAQ to include port 5060 in the proxy address. Thanks again boatman!