Official - Betamax and Voxalot Interoperability
 

Hi Members,

Just got the official word from Betamax that all blocking has been removed from our IP addresses.

We would like to take this opportunity to thank the folks at Betamax especially their engineer Jeroen for working with us given the time differences etc.

We would also like to thank our members for their patience.

Martin,Thank you for everything you've done for us. This is really a good news.

please help us about JustVoip , please martin contact Betamax to make JustVoip work with sip and thanks :)

Whether or not Betamax enable SIP on JustVoIP really is nothing to do with Voxalot! OK, so maybe Martin has some contacts now, but you're better off asking Betamax yourself or posting on the VoipBuster forum (neither of which will get you very far tho:rolleyes: !)

I'm really pleased to see this great nexws, I'll switched back to eu.voxalot.com tomorrow, then :) Thank you !

As you told us in another thread, could you tell us what happened/what was blocking, what has been done, even if it's technical. You told us for your part the change have been minor, but doesn't seem so for betamax.

Share, my ears/eyes are wide open :)

Olivier

Essentially the problem was that the IP address for the Betamax member was not visible to the Betamax servers when used through Voxalot.

Betamax requested that we add a field to the SIP header containing the IP address of the client that initiated the request.

We also feel that this latest enhancement will also help deter most people trying to defraud voice service providers.

So everyone wins, except of course the people doing the wrong thing ;)

hi,Martin

I want to know the exact meaning of IP address that client initiate the request.

If the call begins from ATA, the IP address will be the ATA's ip address.
If i use PC web callback with voipdiscount 2 legs, which 2 IP address will be sent to Betamax? my PC's ip address?
If i use mobile WAP callback with voipdiscount 2 legs,which 2 IP address will be sent to Betamax? i know when i use mobile WAP,my mobile carrier provides me a private ip address.

I guess it is the public (WAN side) IP address, not your local DNS.

The IP address of the ATA is only sent.

Does this answer all of the questions posed by "hust" in post number 7 above?

Bump bump!

Sure does.

Yes

The Voxalot server IP is sent

The Voxalot server IP is sent

I think in this case Betamax can not see the IP address?. i hope this NOT USED to abuse Betamax by a small minority of people? otherwise we will have problems again.

We will be actively monitoring abuse on our side and will immediately cancel offending accounts.

FUP (fair user policy) in VoipDiscount
 

Hi Martin, thanks a lot for you job.

As a new user I have a question to you.

My SIP ATA device was connected yesterday to voipdiscount through voxalot account.
Starting from this point, I have FUP status and charges for all calls, but my free time is not over. What is a problem ?

Does voxalot use the same ip for all conections to voipdiscount ?
I know that free* time is limited to unique ip.

I have exactly the same problem! My account tells me I exceeded the FUP, but I only called about 180 minutes over the last 7 days.

Same for me. Provider VoipBuster.com.
Starting from yesterday i recived my *first* call marked with FUP (Fair Use Policy). My time is not over and my credit is ca. 8 euro.

Liebe Grüße
Flavio

Hi, i have the same issue also with voipdiscount.
regards

Add-on to question.

Interesting that some calls (a smaller part of) marked still as free* calls.

Could you please investigate this issue ?

May I suggest that you all check with Betamax about their Fair Use Policy and how they are applying it to your individual cases.

We do not have a direct support line to Betamax or an account with them to get them to resolve issues that individual users are having with their Fair Use Policy.

Tony.

No Voxalot does not use the same IP for all connections to voipdiscount? I belive Martin's post clearly stated that the IP address of the individual ATA is used.

http://forum.voxalot.com/voxalot-sup....html#post7803

Tony.

I'be asked betamax for 20 hours ago, still no answer :(

And I am sure that in my case FUP is because of using voxalot.
But what to do in this case.

Does it mean an IP of router ?
we have 2 ATA inside the lan, does it mean that voipdiscount registers calls from 2 ATA as from one IP, so both of us can have about 150 free* mins instead of 300 ?

Sorry for my poor english.

Tony, Martin's post also made clear that the Voxalot IP is sent when using WebCallBack. I wonder if everyone posting below was using WebCallBack when they got charged, like me?
http://forum.voxalot.com/voxalot-sup....html#post8039

I only use my phone for about 1 hour a week and I've been charged for calls already on VoipDiscount - "FUP exceeded". Will we ever be happy with Betamax?

Yes! I was using WebCallback (voipbuster.com).

Liebe Grüße
Fla

Voxalot moderators... is there any way to send the computer or WAP phone IP address instead of the Voxalot IP address for WebCallBack initiated calls? I think this might be where the problem is.

Eduard75, olinpower, JeFFJuH... were you using WebCallBack as well? Has anyone tried using VoipDiscount or VoipBuster from an ATA via Voxalot to see if the FUP charge still applies? I am not at home right now, but will try in a few hours.

to tomblandford:

I just do simple call

my ATA -> lan router -> voxalot -> voipdiscount -> PSTN


And every call is with a FUP from the moment I have started use of eu.voxalot.com


Any suggestions ?

No I was not using WebCallBack. I was calling directly using my SIP phone.

Maybe this can help....

I only use voipbusterPRO via us.voxalot with my ATA.

In the last 7 days I've used 2:15h of it. It is not charging me for FUP. I'm only paying 0,039 per call as I'm calling to free destinations and I've signed for the 1 year plan.

Hi, I also use ata via voxalot. Now I have tried via voxalot and direct to voipdiscount and it's free again.

This doesn't make sense to me. What's going on? Voxalot must be sending the wrong IP (i.e. the Voxalot IP)?

Martin, when you said in this thread that Voxalot sends the IP of the ATA, did you mean the IP that is provided by our ISP, or did you mean the local network IP (192.168.0.3 for example)? That may well be a stupid question, but I had to ask!

Now I am even unable to make a phonecall.
No matter what number I dial, I get a busy tone.

All calls done using Siemens Gigaset 450 IP

1) using voipcheap or voipbuster over eu.voxalot.com: all landline calls to austria payed and marked with FUP (but must be free)
2) using voipcheap via sip.voipcheap.com: all ladline cals to austria free
3) using voipbuster via sip.voipbuster.com: all landline calls to austria free

Summ of all free cals over voipcheap and voipbuster in this month(april) is less then 100 minutes!
My credit is positive and freedays by both providers greather than 200.

I am calling from Austria.

Liebe Grüße
Fla

Hallo Tony!
Using Voxalot i must pay my free calls and this calls are marked as "FUP". <-- HERE IS THE PROBEM
Without Voxalot all free landline calls (from/to Austria) are FREE.

Can you explain me how can Betamax support check what is happen in Voxalot environment?
Betamax site is working well this time.

Regards & Liebe Grüße
Fla

I'm getting FUP problems as well.

ATA -> voxalot -> voipcheap.com

I register to eu.voxalot.com server.

Well - every thing was working fine - nothing has changed in Voxalot - so clearly Betamax has found another way to impose a limit on Voxalot users as they did before, they have now just taken a more subtle approach.

Has any one actually got a response as to why they are getting the Fair Use Policy issues from Betamax when using Voxalot?

I will contact Betamax my self to see what has changed and why you are all having this issue now?

Tony.

Hi Tony

at least me received NO answer from betamax, asked 24 hours ago.

Could you provide me a right way of asking betamax ?
I've used standard feedback form on their site (VoipDiscount)

Using their feedback form is a good start. What about their forums? Have you tried posting a question there?

Tony.

They never answers. I have tried few month ago but without results (no answer)

Tony, they haven't replied on my forum post, or on my message using their feedback form.

Also, the forum only has some moderators who usually don't know anything about any policy changes, so I think their forum isn't really a place to check in situations like this.