Voxalot / SIP Broker Support Forums - Grandstream HT-503 unable to register

Voxalot / SIP Broker Support Forums (https://forum.sipbroker.com/index.php)

- Voxalot Support (https://forum.sipbroker.com/forumdisplay.php?f=4)

- - Grandstream HT-503 unable to register (https://forum.sipbroker.com/showthread.php?t=3425)

Grandstream HT-503 unable to register

Hello,

I'm using a Grandstream HT-503 ATA device. Today, I realized that I have missed renewal of my Voxalot account and renewed it; bur after that my ATA is not capable of registering to Voxalot again. I have redefined FXS port a couple of times. It seems HT-503 has got the latest firmware (thanks to Grandstream for such a bad support and documentation of their products :mad:).

Currently, Voxalot reports that it has registered to my voice service operator (SMSListo of Betamax) and my dialplan is bound to that account. However HT-503 refuses to register into that account via eu.voxalot.com.

Any ideas appreciated. Thanks in advance.

Disconnect your ATA and check your voxalot account with the softphone.

Quote:

Originally Posted by green (Post 19122)

Disconnect your ATA and check your voxalot account with the softphone.

Dear Green,

Thank you for your reply. This was something that I have done at the first step in order to be sure that I did not have a connection problem.

I have got it runing because I forgot to enter Authenticate ID field after I have reset my system.

I would like to advice to Voxalot to anounce to register when a users' account expires. The first reason I have reset the device was because it seemed not working and I did not know my account has expired.