Guys it looks like the encryption keys we had in place expired. I have now regenerated a new set of keys and it looks like registrations are working again.

Please check and advise.

Thanks Martin
Every thing is O.K. now, but I think voxalot needs something like 911 for these situations.

Thanks, it works
 

Hi Martin,

thanks for your help - my second provider has now registered!:)

Thanks, Martin, all good here.

Also working for me.

Thanks ;)

we are sorry the number you have called can not be connected please try again


this is the message i get when i try to call using my voxalot. i have set up several dial plans rules. my voip provider is voipbuster. it shows that it is registered and active.

i entered as in the tutorials _613XXXXXXX for outgoing calls to area code 613

when i dial i enter the phone number 613XXXXXXX# then i get that error message

i also tried *613XXXXXXX# which gives me a straightaway a busy signal.


any help is much appreciated :confused:

voxalot support can you do something about it.

cheers

Hi,

all of a sudden both my providers deregistered and the status went to "-" as last year when the encryption keys expired. Reregistration leads to the same result. Can you please check what is wrong?

Observations from another user
 

I made the same observations as you did yesterday. When my VSP:s (i have three providers and four numbers, with which Voxalot was registered) refused to appear as registered, even after reregistration attempts, I pressed the Red Button on the Service Status Page. Today, however, I find that the EU server Is still flagged as operational. Reregistration is still ineffektive, though.

And I find deregistered accounts in this thread as well as in another thread about EU Server being down, both threads 1 or 2 years old. I guess I ought to have started a new thread.

My conclusion is that eu.voxalot.com is having problems with registrations, with mine providers; Localphone, Teletek and Bellsip. I just hope that Martin is still around for us. Then we will be fine in a day or so.

EDIT: Problem fixed (by martin)

Same here. Both Voipbuster and Webcalldirect are not registered. Looking at the history of calls through Voipbuster the issue started later then 2011-06-14 22:42:33 as this was my last call through Voipbuster.

Reregistration by us.voxalot.com indeed possible
 

As other members have reported in this forum, the problems with eu.voxalot.com and registrations can be avoided by reregistering by us.voxalot.com. - The following steps were required in my case:

1. Make sure you have entered "eu.voxalot.com" as "Preferred Cluster" under "Member Details".

2. Deregister (all) your VSP (:s) under "Voice Service Provider List" by changing "SIP Register" to "No". Save every VSP thus changed. Don't mind if registration status does not change from "-"" to "Unregistered".

3. Change (under "Member Details") "Preferred Cluster" to "us.voxalot.com".

4. Reregister (all) your VSP (:s) under "Voice Service Provider List" by changing "SIP Register" to "Yes". Save every VSP thus changed. In a while. every VSP should indicate as "Registered"

5. Change every Client (or UA; User Agent) to use the US cluster instead.

When the problem has been resolved you should change back to EU cluster for latency reasons. I hope Voxalot staff will confirm that the problems with eu.voxalot.com are history. Else we will have to resort to trial and error.

(EDIT: After a short but successful visit to the US Server, I'm now happily back in the EU)