no sound when called?
Hi,
it happens and it is quite nasty, of course. I got a call: VoipDiscount -> Voxalot -> myAta: - myAta shows the nuber that calls me, - I pick up the phone and - nothing but silence. Neither I hear anything nor the one who calls me :mad: Sometime, the caller hooks on and calls again and then the call is without problems. I have no problems if I myself do phone calls. So I guess it is not a problem of my settings. I just had the situation, right before I called back: 21-09 08:26:25 08:28:18 00435050532168 00:01:53 (Unfortunately incomming calls are not listed - why not?) I was called from exactly this number: 00435050532168. The log of my Ata shows both calls: 21.09.11 09:25 00435050532168 Fon-F 305234 0:01 21.09.11 09:26 00435050532168 Fon-F 305234 0:02 (All are Euro-Time = GMT+2 at the moment) Can you please figure out why somtimes Voxalot does not establish a 'sound-connection' and correct this? PLEASE! Regards, Carl |
Voxalot does not establish a 'sound-connection' because it uses SIP. And though SIP is an established standard, the SIP standard is still not very good at dealing with a flaky NAT router.
SIP needs a clear route from the internet to your ATA, and it is a very good bet that your router with it's current configuration/firmware is just not up to the job. This is why you are getting such flaky service. Voxalot can not do anything about a problem that is on your end. Just for giggles, connect the ATA directly to your internet connection, bypassing the router. If the problems go away, you established you have a router problem. A fix could be to update the firmware, preferably to a 3rd party firmware like DD-WRT, and forward some RTP ports to the ATA. It would be wise to update the ATA firmware also, is possible. |
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Greetings, Casch |
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