use of voicemail if a WLAN-cell-phone is "powered-down"
 

Hi,

I recommended voxalot to a befriended familiy together with an 'ebay-cheap' WLAN-cell-phone (TC300).

Now everything works fine. And when nobody is at home they switch off their WLAN-cell-phone.

But when I want to call them (voxalot to voxalot) while this cell-phone is switched off
I get immediately the busy-signal and not - what I would think - a connection to their
voicemailbox with voxalot.

Is this meant to be so? I would like to be connectedt to their mailbox,
e.g. to tell them to call me back when they are back?

On the other hand I do de-register my phone, when I am leaving (automatically done
when I shutdowm my pc) my little office and now incomming calls are directly
connetcted to my voicemailbox - this is perfect!


Carl

Hello Carl,

Do they have VM Active set to "Yes" on their member details page?

yes matrin,
voicemail is/was all the time set yes.

And I just retried (told them to shutdown the phone) and called them
immediately busy.

Carl

Can you please send me their account details. Thanks

One distinct possibility is the fact that the wi-fi phone is still registered to Voxalot while conducting this test. I have seen this situation in the past, where there are no SIP devices currently powered up/running that can answer a call, but they are still within the period specified by the registration interval, and instead of getting voice mail (as would happen if no devices were registered), you get instead a busy signal. It clears up though as soon as registrations expire.

I suspect this is the case. I will raise an investigation item within our problem tracking system to confirm this assumption. The system was designed to route to VM in all scenarios (including the above) so we will need to take a look.

Edit: Carl are both you and the other party registered on the EU server?

Martin,

their no 280 281 at eu vox com.
Right now 16:08 Viennatime (CET ?) I again get immediately the busy signal.
Calli.

uups,

just read it.
yes I am now registerd at eu.vox.. (305 234)
Carl