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-   -   New Fraud Detection System - Please Read (http://forum.sipbroker.com/showthread.php?t=3613)

martin 07-28-2009 09:46 AM

Quote:

Originally Posted by 515388 (Post 24297)
When trying to renew my Voxalot account, I get the following message:

"Our fraud detection system has identified this transaction as fraudulent and will not be processed. Please contact us if you have received this message and are trying to process a legitimate transaction.
"

My Voxalot ID is 515388.

Please tell me why my payment was not accepted.

I am trying to process a legitimate transaction

Please email payments [at] voxalot [dot] com and they will help you with your account query.

x-demon 05-21-2010 05:28 PM

account 625558. Cannot start payment.

728269 10-29-2010 01:57 PM

account not active for VoxLite ... from 1 month almost!!!
 
I made the payment in the same day I got the remember for update my voxlite registering and still not got an active account. I waited for I month, but maybe I could get the service in some end please ... Thanks
The payment wasn't rejected because it was paypal.
:(

Name VoxUpgrade
Quantity 1
Effective Date 04-10-2010
Expiry Date 04-10-2011
Active true

Oskar 03-14-2011 07:18 AM

Time flying
 
Quote:

Originally Posted by martin (Post 20423)
Due to a high incidence of payment fraud on our system, we have put measures in place to detect and prevent it. Suspicious payments are rejected and accounts associated with the users making those payments are blocked from making further payments. Unfortunately the system sometimes triggers on false positives, rejecting legitimate payments. Please bear with us while we fine tune the system. If you find your payments have been unsuccessful, please get in touch with us and we will investigate the problem immediately.

Hi Martin, I repaid my account a month ago and am being asked to repay it again, which is the real request? do i have to pay it again? Please advise. Regards Oskar.:)

martin 03-17-2011 09:25 AM

Hi Oskar,

I suspect you may have taken out a new subscription instead of going through the renewal process (hence the persistent emails).

The best way to confirm the status of your subscription is to visit the account summary link:

http://www.voxalot.com/action/accountSummary

Let me know if you still have any concerns.


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