Bump bump!
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I think in this case Betamax can not see the IP address?. i hope this NOT USED to abuse Betamax by a small minority of people? otherwise we will have problems again. |
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FUP (fair user policy) in VoipDiscount
Hi Martin, thanks a lot for you job.
As a new user I have a question to you. My SIP ATA device was connected yesterday to voipdiscount through voxalot account. Starting from this point, I have FUP status and charges for all calls, but my free time is not over. What is a problem ? Does voxalot use the same ip for all conections to voipdiscount ? I know that free* time is limited to unique ip. |
I have exactly the same problem! My account tells me I exceeded the FUP, but I only called about 180 minutes over the last 7 days.
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Starting from yesterday i recived my *first* call marked with FUP (Fair Use Policy). My time is not over and my credit is ca. 8 euro. Liebe Grüße Flavio |
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regards |
Add-on to question.
Interesting that some calls (a smaller part of) marked still as free* calls. Could you please investigate this issue ? |
May I suggest that you all check with Betamax about their Fair Use Policy and how they are applying it to your individual cases.
We do not have a direct support line to Betamax or an account with them to get them to resolve issues that individual users are having with their Fair Use Policy. Tony. |
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