Renewal Subscription - upgrade extension ignored
Martin,
As you could check I joined with voxalot service with a VoxLite account on July, 30th last year. Then, on Sep 3rd, 2007 I upgraded to VoxPro. Now the renewal subscription reminder tell me that my premium account will expire in 7 days ... Could you check it and extent the reminder to the voxpro upgrade expiration as per your post on the forum? Thanks |
renewal email
i renewed on 7/22 but still geting emails stating i haven't. Can someone check up if my id 516687 has been renewed successfully?
thanks |
Can we have an expiry date added to the member's page so that we can see current expiry on accounts please?
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This appears to work like this: Since you were originally in VoXLite, when you upgraded you bought a VoXUpgrade package (not VoXPro), giving you a total of 6 registrations (1 from VoXLite, 5 from VoXUpgrade) So you have two packages at the moment: VoXLite (which is expiring) VoXUpgrade (still has a while to go) Here's the catch, VoXUpgrade will continue to be in your account for the rest of the time left, but cannot be used, unless combined with either VoXLite, VoXPro or VoXExtreme So your choices are: -Renew for a VoXLite (1 reg) now, then renew again in September for your VoXUpgrage (5 reg) -Renew now to a VoXPro (5 reg), and you'll have VoXUpgrade until Sept. with another 5 reg (for a total of 10). When VoXUpgrade expires in Sept., you'll be left with VoXPro (5 registrations) There is one more catch, if you want to take the second option, you'll want to wait until VoXLite expires, and your Account reverts to VoXBasic before upgrading to VoXPro (no information will be lost, but for providers registered for incoming calls, expect some downtime in terms of incoming calls while you make the switch).... |
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I agree a permanent expiration date at the top may be more helpful, but this should help as a temporary fix... |
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Also, it's been more than a week since my 7 day warning and my account still shows 'PREMIUM' at the top, and is registered to all my providers? |
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You are mixing your metaphors a little... you don't sign up for a "VoxPro account", but rather you sign up for a "VoxPro subscription for your Voxalot account". Does that help explain things a bit? -- Craig |
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-- Craig |
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In the meantime, I have checked your account, and your renewal has definitely been received and processed. -- Craig |
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-- Craig |
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